Hotel Best Western Hotel Carlos V ***
Madrid, Spain
Phone: +(34) 915314100 Fax: +(34) 915313761
The Best Western Carlos V hotel is a classic hotel located in a pedestrian area in the historic center of Madrid, between Gran Via and Puerta del Sol. Its fantastic location will allow you to get to know the city, its shops and sights. You can see the Plaza Mayor, the Royal Palace, the Prado Museum and other monuments, all of which are very close to the hotel. Enjoy our great offers hotel Madrid.
- Room Services
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- Rooms: 67
- Telephone: in room
- Television: international channels
- Hairdryer
- Minibar
- Terrace: some rooms
- Climate control
- Safe
- Internet connection (fee): RJ11 telephone plug-in
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 67
- Parking (fee): not owned by hotel
- Bar - coffee shop
- Elevator
- Television
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- Business Center
- General services
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- Rooms: 67
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
- Private security
Calle Maestro Victoria, 5 (28013) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 92.5%
- No: 0.0%
- I don't know: 7.5%
Rating by subject
- Cleanliness: 9.1
- Location: 10
- Common facilities and services: 7.4
- Staff: 9.1
- Quietness: 6.7
- Room: 7.2
- Value for money: 8.4
October/2010 Someone from madrid thinks:
- Overall rating: 2.1
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The hotel's reply:
"Estimado cliente. Lamento que su estancia no haya sido lo que esperaba. En efecto tenemos habitaciones exteriores e interiores (más tranquilas), nos gustaría que nos diera otra oportunidad de servirle en cuyo caso nos aseguraríamos de darle vistas a la calle. "
October/2010 Someone from Andalucía thinks:
- Overall rating: 1.8
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The hotel's reply:
"Estimado cliente. Lamentamos los inconvenientes encontrados por usted y sus invitados. Nos gustaría que reconsiderara su decisión de no volver a alojarse en nuestro hotel para poder mostrarle la verdadera calidad y calidez de nuestro servicio, para lo que le invito a contactarnos en recepcion@hotelcarlosv.com"
October/2010 Someone from garches 92 france thinks:
- Overall rating: 8
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The hotel's reply:
"Chere. client. Merci d’avoir pris le temps de nous envoyer l’appréciation de votre séjour dans notre hôtel. nous aimerions vous revoire la prochaine fois à Madrid. "
October/2010 Someone from bcn thinks:
- Overall rating: 6.4
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The hotel's reply:
"Estimado cliente. Gracias por tomar el tiempo de hacernos llegar su opinión, muy valiosa para nuestro proceso de mejora. Un cordial saludo del equipo del Best Western Carlos V"
October/2010 Someone from Caalifornia, USA thinks:
- Overall rating: 7.9
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The hotel's reply:
"Dear guest. Thank you for your comments, we would love to see you back your next time in Madrid."
October/2010 Someone from 日本 thinks:
- Overall rating: 7.9
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October/2010 Someone from Uruguay thinks:
- Overall rating: 10
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The hotel's reply:
"Muchas gracias por sus calficaciones, encontrar clientes tan satisfechos resulta muy motivador."
October/2010 Someone from France thinks:
- Overall rating: 5.2
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The hotel's reply:
"Cher client. Nous nous excusons de n’avoir pu combler vos attentes. Nous prenons vos commentaires en considération, car nous voulons toujours nous améliorer."
October/2010 Someone from Amsterdam thinks:
- Overall rating: 8.1
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The hotel's reply:
"Dear guest, thank you for taking the time to give us your feedback, very much appreciated in our effort to try to upgrade our services."
September/2010 Someone from Asturias thinks:
- Overall rating: 6.7
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