Hotel Best Western Hotel Carlos V ***
Madrid, Spain
Phone: +(34) 915314100 Fax: +(34) 915313761
The Best Western Carlos V hotel is a classic hotel located in a pedestrian area in the historic center of Madrid, between Gran Via and Puerta del Sol. Its fantastic location will allow you to get to know the city, its shops and sights. You can see the Plaza Mayor, the Royal Palace, the Prado Museum and other monuments, all of which are very close to the hotel. Enjoy our great offers hotel Madrid.
- Room Services
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- Rooms: 67
- Telephone: in room
- Television: international channels
- Hairdryer
- Minibar
- Terrace: some rooms
- Climate control
- Safe
- Internet connection (fee): RJ11 telephone plug-in
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 67
- Parking (fee): not owned by hotel
- Bar - coffee shop
- Elevator
- Television
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- Business Center
- General services
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- Rooms: 67
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
- Private security
Calle Maestro Victoria, 5 (28013) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 92.5%
- No: 0.0%
- I don't know: 7.5%
Rating by subject
- Cleanliness: 9.1
- Location: 10
- Common facilities and services: 7.4
- Staff: 9.1
- Quietness: 6.7
- Room: 7.2
- Value for money: 8.4
July/2010 Someone from Sevilla thinks:
- Overall rating: 5.4
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The hotel's reply:
"Querido huésped. Gracias por hacernos llegar sus comentarios que tenemos muy en cuenta para tratar de mejorar nuestro nivel de servicio. Esperamos que para su próxima visita nos haya dado tiempo de renovar todos los equipos de aire acondicionado y nuestro servidor de internet nos proporcione toda la señal contratada. Un cordial saludo."
July/2010 Someone from Western Canada thinks:
- Overall rating: 8.3
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The hotel's reply:
"Dear guest. Thank you for your kind words. Willing to ake a challenge for your next visit to Madrid? Bring us new questions for our front desk staff!! Shall you find one they cannot answer? Kindest regards."
July/2010 Someone from Atlanta, GA thinks:
- Overall rating: 9.3
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The hotel's reply:
"Dear guest. Thank you for your time and kind comments. It will be a pleasure to have you back among us. Kindest regards."
July/2010 Someone from Seattle thinks:
- Overall rating: 8.3
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The hotel's reply:
"Dear guest. Thank you very much for your time dedicated to fill out our survey. This helps us a lot. Kindest regards."
July/2010 Someone from israel thinks:
- Overall rating: 8.9
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The hotel's reply:
"Dear guest. Thank you very much for your comments, your opinion is very much appreciated in order de keep our best level of service. Kindest regards."
July/2010 Someone from California thinks:
- Overall rating: 8.2
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The hotel's reply:
"Dear customer. Let me star by thanking you for taking the time to talk about your experience. I apologize for not exceeding your expectations. Please know that we are taking your feedback to heart and focusing on improving. Thanks and regards."
July/2010 Someone from VENEZUELA thinks:
- Overall rating: 9.9
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The hotel's reply:
"Estimado cliente Muchas gracias por su tiempo dedicado a darnos su opinióny y muy espeialmente por la felicitación a nuestro personal. Investigaremos el olor del que nos habla; si iba y venía, ¿podría ser del exterior? No dude contactarnos para cualquier otra información en recepcion@hotelcarlosv.com Un cordial saludo, "
June/2010 Someone from Oregon thinks:
- Overall rating: 1.4
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June/2010 Someone from California, US thinks:
- Overall rating: 9.6
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June/2010 Someone from Jacksonville, Florida thinks:
- Overall rating: 9.6
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The hotel's reply:
"Dear guest. Thank youi very much for your time, your oppinion is very much appreciated in order to try to upgrade our level of service. Hope to see you back your next time in Madrid"