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Hotel Best Western Hotel Carlos V ***

Madrid,  Spain

Phone: +(34) 915314100 Fax: +(34) 915313761 E-mail:: recepcion@hotelcarlosv.com

Price: 60 - 140 € (Average)

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Rating by guests: 8.9 Based on 653 reviews

The Best Western Carlos V hotel is a classic hotel located in a pedestrian area in the historic center of Madrid, between Gran Via and Puerta del Sol. Its fantastic location will allow you to get to know the city, its shops and sights. You can see the Plaza Mayor, the Royal Palace, the Prado Museum and other monuments, all of which are very close to the hotel. Enjoy our great offers hotel Madrid.

Room Services
  • Rooms: 67
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Minibar
  • Terrace: some rooms
  • Climate control
  • Safe
  • Internet connection (fee): RJ11 telephone plug-in
  • Towel changing: daily
  • Bed linen changing: daily
  • Housekeeping: daily
  • Music channels
Main facilities
  • Rooms: 67
  • Parking (fee): not owned by hotel
  • Bar - coffee shop
  • Elevator
  • Television
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
  • Business Center
General services
  • Rooms: 67
  • Non-smoking rooms
  • Extra bed
  • Room service: limited
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
  • Private security
Hotel Best Western Hotel Carlos V
Calle Maestro Victoria, 5 (28013) - Madrid (Spain)

Access:

 

Overall rating:  8.9 Based on the last 40 of 653 reviews

Would you recommend this hotel?

  • Yes: 92.5%
  • No: 0.0%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 9.1
  • Location: 10
  • Common facilities and services: 7.4
  • Staff: 9.1
  • Quietness: 6.7
  • Room: 7.2
  • Value for money: 8.4

December/2010 Someone from Dublin Ireland thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: the friendly staff and the relaxed atmosphere
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, thank you for your kind words, we will be glad if you give us chance to show you our friendlyness again"

November/2010 Someone from Sydney Australia thinks:

  • Overall rating: 8.6
  • Would you recommend it? Yes
  • Positive: Good Service/Very Clean Linen and Towels Pleasant staff in Breakfast Room and Bar /Reception - Appreciated very much the Tea/Coffee Tray brought to room ! Hotel is in great location for Sol and Plaza Mayor/ Good shops / Restaurants etc. Thanks for good service!
  • Negative: First room we were offered on 2nd Floor was not suitable as smelt strongly of cigarette smoke - in curtains/pillows/ and had to change to 5th Floor (with terrace was very comfortable and fresh bedlinen etc.)
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Budget travelers, Business travelers
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear guest, thank you for your comments, we hope to see you back your next time in Madrid... and give you a non-smoking room from the beginning!!"

November/2010 Someone from Aurora, Illinois, USA thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: The friendliness and attentiveness of the staff.
  • Negative: Rooms are very small.
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Classic style lovers, Budget travelers, Business travelers
  • I recommend it especially AGAINST... Luxury, Modern style lovers, Travelers with a car
  • Cleanliness: 10
  • Location: 10 In the heart of "old" Madrid. Walking distance to all the historic attractions.
  • Common facilities and services: 10
  • Staff: 10 By the end of the week, I felt I had new friends.
  • Quietness: 7.5 Could hear a little from neighbors and the outside. Basically a quiet hotel so it was not a problem.
  • Room: 7.5 Typical European....small.
  • Value for money: 10 We got more than we expected. Rooms were clean, staff was friendly, breakfast was wonderful and everyone went out of their way to make sure we were happy.
Stars it deserves 3
  • The hotel's reply:

    "Dear guest, thank you very much for your kind words, we did our job if we made you feel at home."

November/2010 Someone from Manhattan, New York City thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Location,friendliness and elegance
  • Negative:
  • I RECOMMEND it for... Couples, Peace seekers, Classic style lovers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: Not rated
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest. Thank you for you feedback, it helps us a lot to try to deserve that score you give us. Kindest regards"

November/2010 Someone from Venezuela thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: La atencion del personal, tanto en la recepcion como en el desayuno
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Estimado huésped, gracias por sus comentarios. Todo el personal estamos a su disposición para hacerle sentir como en casa."

October/2010 Someone from Milan - Italy thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: The position, very central in the city
  • Negative:
  • I RECOMMEND it for... Families, Couples, Classic style lovers, Business travelers
  • I recommend it especially AGAINST... Luxury, Modern style lovers, Travelers with a car
  • Cleanliness: 7.5
  • Location: 10 Near the main shopping area.
  • Common facilities and services: 5
  • Staff: 10 Very very kind!
  • Quietness: 7.5 No noises of cars, as it is in a pedestrian area. The only noise is the cleaning of the street in the night.
  • Room: 7.5 Our room was very big but the view was not great because our window looked at a small street on the side of the hotel
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Dear guest. Thank you for your comments. Please make sure the next time we give you a room with a street view, I am sure you will enjoy it!"

October/2010 Someone from Chicago, IL USA thinks:

  • Overall rating: 8.7
  • Would you recommend it? Yes
  • Positive: Location
  • Negative: Didn't know we had to reserve shuttle to aiport from hotel 24 hours in advance so we had to take more expensive taxi
  • I RECOMMEND it for... Older travelers, Couples, Budget travelers
  • I recommend it especially AGAINST... Luxury, Modern style lovers, Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dera guest. Sorry for the missunderstanding with the shuttle bus reservation. Thank you for your advice, it will help us to avoid this to happen again. Sincerely."

October/2010 Someone from Arizona thinks:

  • Overall rating: 7.4
  • Would you recommend it? Yes
  • Positive: good location
  • Negative:
  • I RECOMMEND it for... Couples, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 5
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Dera guest. Thank you for your feedback. We hope to see you again your next time in Madrid. Kindest regards."

October/2010 Someone from Lisboa, Portugal thinks:

  • Overall rating: 7.4
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 2.5
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente. Gracias por tomerse el tiempo de hacernos llegar su valoración, la tendremos muy en cuenta para tratar de mejorar nuestros servicios. Un cordial saludo."

October/2010 Someone from London thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: The very friendly helpful people who worked there. Really excellent. Very good location.
  • Negative: Madrileñas do not sleep until the night has been killed and some of them can be a bit noisy............
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 2.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest. thank you for your kind words. It is true, we love night life in Madrid, wich makes us a bit noisy :)"

Hotel Best Western Hotel Carlos V Calle Maestro Victoria, 5 Madrid 28013 Spain
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