HotelSearch.com Home

Hotel Best Western Hotel Carlos V ***

Madrid,  Spain

Phone: +(34) 915314100 Fax: +(34) 915313761 E-mail:: recepcion@hotelcarlosv.com

Price: 60 - 140 € (Average)

See more photos

Add your hotel photo

Rating by guests: 8.9 Based on 653 reviews

The Best Western Carlos V hotel is a classic hotel located in a pedestrian area in the historic center of Madrid, between Gran Via and Puerta del Sol. Its fantastic location will allow you to get to know the city, its shops and sights. You can see the Plaza Mayor, the Royal Palace, the Prado Museum and other monuments, all of which are very close to the hotel. Enjoy our great offers hotel Madrid.

Room Services
  • Rooms: 67
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Minibar
  • Terrace: some rooms
  • Climate control
  • Safe
  • Internet connection (fee): RJ11 telephone plug-in
  • Towel changing: daily
  • Bed linen changing: daily
  • Housekeeping: daily
  • Music channels
Main facilities
  • Rooms: 67
  • Parking (fee): not owned by hotel
  • Bar - coffee shop
  • Elevator
  • Television
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
  • Business Center
General services
  • Rooms: 67
  • Non-smoking rooms
  • Extra bed
  • Room service: limited
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
  • Private security
Hotel Best Western Hotel Carlos V
Calle Maestro Victoria, 5 (28013) - Madrid (Spain)

Access:

 

Overall rating:  8.9 Based on the last 40 of 653 reviews

Would you recommend this hotel?

  • Yes: 92.5%
  • No: 0.0%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 9.1
  • Location: 10
  • Common facilities and services: 7.4
  • Staff: 9.1
  • Quietness: 6.7
  • Room: 7.2
  • Value for money: 8.4

June/2010 Someone from Austin, Texas, USA thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: Location, friendly staff, room was quiet in spite of location on busy pedestrian street
  • Negative: Small rooms
  • I RECOMMEND it for... Young travelers, Families, Couples
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear guest. Thans a lot for your time, we are glad you enjoyed your stay and hope next time we can give you a larger room! Kindest regards,"

June/2010 Someone from Ibiza thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: La situación del hotel, toda la gente de recepción y del servicio en general, la gran terraza que tenía nuestra habitación del ático
  • Negative:
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST... Luxury, Modern style lovers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por el tiempo dedicado a hacernos llegar sus comentarios sobre nuestro hotel, y especialmente por la felicitación a nuestro equipo. Espero que hiciera sol para disfrutar a tope de la terraza!! "

June/2010 Someone from firenze -italia thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: vicinanza al centro della città
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "La ringraziamo per averci dedicato il Suo tempo compilando il questionario relativo alla Sua recente permanenza presso il nostro albergo. I Suoi commenti sono preziosi per migliorare la qualità dei servizi che offriamo ai nostri ospiti. Ci auguriamo di poterLa sempre annoverare come nostro cliente. Cordiali saluti."

June/2010 Someone from Nabburg, Bavaria thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: We always like the rooms with terrasse, they are very nice
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Classic style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again. Again, thanks for taking the time and have a great day! Sincerely, Santiago Aguilar Director Best Western Hotel Carlos V"

May/2010 Someone from London thinks:

  • Overall rating: 9.1
  • Would you recommend it? Yes
  • Positive: Centrally located in Madrid yet secluded from busy roads
  • Negative:
  • I RECOMMEND it for... Older travelers, Classic style lovers, Budget travelers
  • I recommend it especially AGAINST... Modern style lovers, Travelers with a car
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear guest: Let me thank you for taking the time to complete our Guest Survey, all your comments are welcome. Your feedback is very much appreciated to help us work towards our main goal which is no other than you satisfaction. Again, thanks for taking the time and have a great day! Sincerely, Santiago Aguilar Director Best Western Hotel Carlos V"

May/2010 Someone from London thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: Central location
  • Negative: nothing
  • I RECOMMEND it for... Older travelers, Couples, Classic style lovers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Very Clean
  • Location: 10 Central - couldn't be better located
  • Common facilities and services: 5 Small hotel - but has a bar - note it closes early (11pm) but others in the area open till dawn..
  • Staff: 7.5 very efficient and helpful
  • Quietness: 2.5 the hotel is very central so you hear noise from outside area. Take ear plugs if you are a light sleeper.
  • Room: 7.5 Terrace room very good - Older style but not fuddy duddy. Lovely bathroom and great views of street.
  • Value for money: 5 You get what you pay for it is not a cheap and cheerful hotel it is historic and central so slightly more expensive but you save money on travel costs and are right in the centre of town.
Stars it deserves 4

May/2010 Someone from London thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: Central location, right near Puerta del Sol and Gran Via, clean, friendly, helpful staff.
  • Negative: Decor is a little dated
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10 Close to Puerta del Sol and Gran via, short walk to Santa Ana and great tapas bars
  • Common facilities and services: 7.5
  • Staff: 7.5 All friendly, but only some spoke English
  • Quietness: 7.5 Quite central location means a fair bit of street noise. Did not disturb sleep.
  • Room: 7.5 Beds were fine, bathroom basic but clean and good hairdryer.
  • Value for money: 7.5
Stars it deserves 3

May/2010 Someone from Australia thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: The excellent service. Clean rooms and efficient staff.
  • Negative: Nothing
  • I RECOMMEND it for... Older travelers, Couples, Classic style lovers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4

May/2010 Someone from Marsberg, Deutschland thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: zentrale Lage, Zimmer mit grossem Balkon, sauber, freundlicher Service
  • Negative:
  • I RECOMMEND it for... Older travelers, Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10 sehr zentral, alles Wichtige zu Fuss zu erkunden
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5 Balkonzimmer im obersten Stock sehr zu empfehlen. Morgens bis spaät nachmittags Sonne. Ausfahrbare Markise vorhanden. Klimaanlage sowieso.
  • Value for money: 10 Perfekter Kurzurlaub mit diesem Hotel als Ausgangspunkt. Immer wieder!!
Stars it deserves 3

May/2010 Someone from Canada thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: Service, friendliness. Gives anybody a comfortable feeling staying at the hotel. This is our third time.
  • Negative:
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
Hotel Best Western Hotel Carlos V Calle Maestro Victoria, 5 Madrid 28013 Spain
89%