Hotel Servatur Puerto Azul ***
Mogán, Spain
Phone: +34 92 856 0591 Fax: +34 92 856 1028
Avenida de la Cornisa, 13 (35130) - Mogán (Spain)
Access:
Would you recommend this hotel?
- Yes: 80%
- No: 10%
- I don't know: 10%
Rating by subject
- Cleanliness: 7.8
- Location: 7.4
- Common facilities and services: 7.5
- Staff: 9.2
- Quietness: 8.1
- Room: 6.8
- Value for money: 8.1
February/2018 Someone from Denmark thinks:
- Overall rating: 4.6
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The hotel's reply:
"Dear guest, Thank you so much for sharing your experience. Our team is constantly working to offer a lovely place to spend your holidays. Thank you so much. We very much value your constructive feedback as this allows us to identify points of improvement to further enhance the overall hotel experience for each and every one of our guests. We would like to see you again soon. Warm regards from all our staff. Servatur Puerto Azul "
February/2018 Someone from Sweden thinks:
- Overall rating: 7.9
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The hotel's reply:
"Thank you so much for your review. We will be more than happy to welcome you back! Kind regards, Servatur Puerto Azul."
February/2018 Someone from Norway thinks:
- Overall rating: 8.1
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The hotel's reply:
"Dear guest, It is fabulous to check that you enjoyed the views from your block. We are very lucky for having incredible views!. On the other hand, we are sorry for not reaching your complete satisfaction regarding to the restaurant. We would have liked to know more about it. Kind regards, Servatur Puerto Azul."
February/2018 Someone from Finland thinks:
- Overall rating: 4.8
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The hotel's reply:
"Dear guest, Thank you for taking your time and writing a review about your stay at Servatur Puerto Azul. We like that you have highlighted our food service. Our buffet offers a wide variety and our thematic evenings, including Mexican, Chinese or Canary dinners. Regarding the apartment, we feel sorry for not having fulfilled your expectations. We have different type of apartments which can better suit you, for example, our superior rooms have air conditioning and they have a modern design which may be a good choice for you. We hope that you decide to come back and we wncourage you to choose our renovated rooms! Kiind regards, Servatur Puerto Azul."
January/2018 Someone from Sweden thinks:
- Overall rating: 7.9
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The hotel's reply:
"Thank you for your review! You cannot imagine the happiness that we feel for receiving this lovely review about your stay at Servatur Puerto Azul. It is a pleasure have guests like you. We are very proud that you liked our staff. They are definitely doing a good job towards our customer's satisfaction. We are improving step by step our hotel and it is fantastic that you noticed it! "
January/2018 Someone from Uk thinks:
- Overall rating: 9.1
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The hotel's reply:
"Dear guest, Thank you so much for rating Servatur Puerto Azul with a 9/10. You had a lovely holiday and we are more than happy that you share your experience with other readers. Thank you for your kindly words! Kind regards, Servatur Puerto Azul."
January/2018 Someone from Copenhague thinks:
- Overall rating: 5.1
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The hotel's reply:
"Estimado cliente, Sentimos que sufriera el incidente que describe. Nos preocupamos por todos nuestros huéspedes y esta situación no corresponde con la calidad de servicio que queremos ofrecer. Acepte nuestras más sinceras disculpas. Hablaremos con el departamento encargado para averiguar qué pasó. Gracias por visitarnos, un saludo. Servatur Puerto Azul"
January/2018 Someone from The Netherlands thinks:
- Overall rating: 3.4
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The hotel's reply:
"Dear guest, It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that the condition of our hotel didn't exceed your expectations. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. Thank you for writing about it. Kind regards, Servatur Puerto Azul"
December/2017 Someone from Tenerife thinks:
- Overall rating: 3.3
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December/2017 Someone from Sweden thinks:
- Overall rating: 6.8
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