Hotel Servatur Puerto Azul ***
Mogán, Spain
Phone: +34 92 856 0591 Fax: +34 92 856 1028
Avenida de la Cornisa, 13 (35130) - Mogán (Spain)
Access:
Would you recommend this hotel?
- Yes: 80%
- No: 10%
- I don't know: 10%
Rating by subject
- Cleanliness: 7.8
- Location: 7.4
- Common facilities and services: 7.5
- Staff: 9.2
- Quietness: 8.1
- Room: 6.8
- Value for money: 8.1
April/2018 Someone from Las palmas de gran canaria thinks:
- Overall rating: 10
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The hotel's reply:
"Estimado cliente, ¡Muchas gracias por escoger Servatur Puerto Azul en sus vacaciones y por puntuarnos con un 10! Estamos muy contentos de haberles recibido y esperamos volver a verles pronto. Un saludo, Servatur Puerto Azul."
April/2018 Someone from Las Palmas thinks:
- Overall rating: 8.1
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The hotel's reply:
"Estimado cliente, ¡Muchas gracias por escoger Servatur Puerto Azul en sus vacaciones! Estamos muy contentos de haberles recibido y esperamos volver a verles pronto. Un saludo, Servatur Puerto Azul."
April/2018 Someone from Norway thinks:
- Overall rating: 7.7
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The hotel's reply:
"Dear guest, Thank you for commenting about your stay at Servatur Puerto Azul. We are very happy to read that you enjoyed your stay with us and you highlighted our staff as the best point of our hotel. They work hard to offer you the best holidays and it is a pleasure to check that they helped you. We hope to see again in a future. Kind regards, Servatur Puerto Azul."
April/2018 Someone from Belgium thinks:
- Overall rating: 4.2
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The hotel's reply:
"Dear guest, We are sorry for not having achieved your expectations. We would like to have more information about your booking for checking with our Cleaning Department what could happen. On the other hand, it has been a pleasure to receive you in our hotel. As you have written, our staff is very friendly and helpful. We hope that you can give us another chance. It will be nice if we can welcome you again in the future. Kind regards, Servatur Puerto Azul."
April/2018 Someone from Gran Canaria thinks:
- Overall rating: 5.6
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The hotel's reply:
"Estimado cliente, Lamentamos que su experiencia no fuera del todo de su agrado. Nuestro servicio de salida tarde tiene los costes que ha descrito. Servatur Puerto Azul es un hotel con todo incluido, por lo que al extender su estancia se debe abonar por ello. Sentimos no poder ofrecer este servicio de manera gratuita. Por otro lado, actualmente la señal de la televisión es analógica para poder ofrecer canales internacionales. Es por eso, que solo se ofrecen los canales básicos. Esperamos que estos acontecimientos no creen un rechazo y nos de una oportunidad en el futuro para volver a repetir sus vacaciones con nosotros. Un saludo, Servatur Puerto Azul."
April/2018 Someone from Las Palmas de Gran Canaria thinks:
- Overall rating: 7.7
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The hotel's reply:
"Estimado cliente, Muchas gracias por compartir su experiencia en nuestro hotel Servatur Puerto Azul. Como tú destacas, la zona de adultos está muy bien para relajarse y desconectar. Nos alegra ver que incluso intentó alargar su estancia, aunque no pudo. Lamentamos que la disponibilidad no fuera la adecuada. Esperamos volver a verle pronto, Servatur Puerto Azul."
April/2018 Someone from France thinks:
- Overall rating: 8.3
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The hotel's reply:
"Dear guest, Thank you for sharing your experience at Servatur Puerto Azul! We work for our guests doing our best to give you a great experience and we will continue working along the same line to reach such fantastic scores. On the other hand, we are sorry that you had a language barrier with us. We have taken note to see how we can improve about this situation. We hope to see you again in a future, Kind regards, Servatur Puerto Azul."
April/2018 Someone from Las palmas de gran canaria thinks:
- Overall rating: 1.8
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The hotel's reply:
"Estimado cliente, Nos apena ver que no disfrutó de sus vacaciones con nosotros. Nuestro hotel cuenta con tres tipos de habitaciones, quizás en otra ocasión pueda darnos otra oportunidad escogiendo una categoría superior y probar todas las piscinas. Contamos con dos piscinas, una piscina infantil y un jacuzzi para adultos, pero solo una de las piscinas está fría. Por otro lado, hablaremos con los departamentos afectados con su comentario para buscar mejoras en nuestros servicios. Le agradecemos que nos haga saber los puntos que podemos mejorar. Esperamos que decida volver y disfrutar de sus vacaciones. Un saludo, Servatur Puerto Azul. "
March/2018 Someone from Las palmas thinks:
- Overall rating: 5.7
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The hotel's reply:
"Estimado cliente, muchas gracias por puntuar nuestro hotel tras su estancia en Servatur Puerto Azul. Nos alegra ver que nuestro personal ha logrado que disfrute de sus vacaciones. También le agradecemos por compartir sus sugerencias sobre las comidas. Pasaremos su comentario a nuestro departamento de cocina para buscar nuevas mejoras. Esperamos volver a verle pronto, Servatur Puerto Azul."
March/2018 Someone from Barcelona thinks:
- Overall rating: 8.3
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The hotel's reply:
"Estimado cliente, Muchas gracias por comentar sobre su estancia en Servatur Puerto Azul. Nos agrada conocer que le ha gustado usar nuestro jacuzzi y disfrutar de las vistas que ofrece de Puerto Rico. También le agradecemos su alta puntuación a nuestro servicio de limpieza y a nuestro personal entre otros. Por otro lado, nuestro hotel es muy grande y está situado en una colina, lamentamos que el necesario intercambio de ascensores no haya sido de su agrado. Esperamos que desee volver y repetir de su experiencia con nosotros, un saludo. Servatur Puerto Azul."