Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
October/2019 Someone from Wien thinks:
- Overall rating: 8.3
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The hotel's reply:
"Many thanks for your evaluation, we are pleased you highlight the attention of our front desk staff and the good quality of our rooms. And, of course, we take good of those aspects we can improve thanks to your comments. Best regards. Mercedes - Customer Service."
October/2019 Someone from Alemania thinks:
- Overall rating: 9
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The hotel's reply:
"Muchas gracias por su excelente valoración, nos complace que toda haya resultado perfecto. Un cordial saludo. Mercedes - Atención al Cliente."
September/2019 Someone from UK thinks:
- Overall rating: 8.4
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The hotel's reply:
"Many thanks for sharing your experience, we are pleased you had an enjoyable stay with us. The hotel has complimentary coffee & tea service in the superior rooms and junior suites. Check the availability of this type of rooms in your next stay. Best regards. Mercedes - Customer Service."
September/2019 Someone from Argentina thinks:
- Overall rating: 8.3
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The hotel's reply:
"Muchas gracias por su comentarios y por elegirnos para su estancia en Madrid. Es cierto que las habitaciones standard no disponen de cafetera eléctrica ni similar, sí que tienen servicio de café y té con cafetera tipo Nespresso las habitaciones superiores y junior suite, consulte la disponibilidad de estos tipos de habitación en su próxima estancia. Sí que tienen todas las habitaciones una práctica nevera. No obstante, en nuestra cafetería se puede solicitar el agua caliente o hielo si lo necesitan. Un cordial saludo. Mercedes - Atención al Cliente."
September/2019 Someone from León thinks:
- Overall rating: 8
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The hotel's reply:
"Muchas gracias por su valoración, nos complace que la localización y nuestra agradable cafetería hayan sido de su agrado. Lamentamos que tuviera incidencias por los trabajos de mantenimiento de la cubierta del hotel, se dieron instrucciones para no actuar en zona de clientes alojados pero se tuvieron que realizar acciones puntuales que no admitían demora, compartimos con usted, no obstante, que se debía haber lanzando dado aviso al respecto por lo que le pedimos sinceras disculpas. Un cordial saludo. Mercedes - Atención al Cliente."
September/2019 Someone from La Rioja thinks:
- Overall rating: 8
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The hotel's reply:
"Muchas gracias por su valoración y por elegirnos para su estancia en Madrid, disponemos de varios tipos de habitación, puede encontrar información detallada en nuestra web y así elegir la que más se adapte a sus necesidades, indique igualmente sus preferencias en las observaciones de su próxima estancia, estaremos encantados de atenderle y de garantizarle una agradable estancia. Un cordial saludo. Mercedes - Atención al Cliente."
September/2019 Someone from Miami Beach thinks:
- Overall rating: 9.3
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The hotel's reply:
"Muchas gracias por sus palabras, nos complace que haya tenido una agradable estancia y que destaque la atención recibida por nuestro personal de recepción. Un cordial saludo. Mercedes - Atención al Cliente."
September/2019 Someone from ARGENTINA thinks:
- Overall rating: 9.1
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The hotel's reply:
"Muchas gracias por su excelente valoración, asimismo tomamos nota de aquellos aspectos en los que podemos mejorar gracias a sus comentarios. Un cordial saludo. Mercedes - Atención al Cliente."
September/2019 Someone from München thinks:
- Overall rating: 9.3
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The hotel's reply:
"Many thanks for your comments and great score, we are pleased you enjoyed your stay with us. Best regards. Mercedes - Customer Service."
September/2019 Someone from VALENCIA thinks:
- Overall rating: 8.1
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The hotel's reply:
"Muchas gracias por sus comentarios, indique en su próxima estancia su preferencia de habitación exterior, estaremos encantados de atenderle. Un cordial saludo. Mercedes - Atención al Cliente."