Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
October/2019 Someone from Valencia thinks:
- Overall rating: 9.7
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The hotel's reply:
"Muchas gracias por sus comentarios, nos complace que todo fuera de su agrado durante su estancia y que nos equipare, por calidad y servicio, a un hotel de cuatro estrellas. Un cordial saludo. Mercedes - Atención al Cliente."
October/2019 Someone from Ourense thinks:
- Overall rating: 8.9
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The hotel's reply:
"Muchas gracias por su valoración, nos complace que en líneas generales haya disfrutado de su estancia y esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
October/2019 Someone from Sant Pere de Ribes thinks:
- Overall rating: 6.6
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The hotel's reply:
"Muchas gracias pos sus comentarios, nos complace que destaque la atención recibida por nuestro personal de recepción, revisaremos la disposición del mobiliario en la habitación por si hubiera posibilidad de mejorar la distribución y lamentamos la incidencia con la falta de la toalla, estamos convencidos de que se trató de un hecho aislado pero le rogamos igualmente nos disculpe por ello. Un cordial saludo. Mercedes - Atención al Cliente."
October/2019 Someone from Argentina thinks:
- Overall rating: 5.4
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The hotel's reply:
"Muchas gracias por sus comentarios, vemos que la habitación individual no fue del todo de su agrado, indique sus preferencias en las observaciones de su próxima estancia, de este modo procuramos todo para satisfacer todas sus necesidades. Un cordial saludo. Mercedes - Atención al Cliente."
October/2019 Someone from Calpe, Alicante thinks:
- Overall rating: 7.9
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The hotel's reply:
"Muchas gracias por su valoración, entendemos por la misma que la habitación no alcanzó sus expectativas, disponemos de diferentes tipos de habitación, consulte la disponibilidad de nuestra oferta en su próxima reserva e indique en las observaciones sus preferencias, estaremos encantados de atenderle. Un cordial saludo. Mercedes - Atención al Cliente."
October/2019 Someone from Guipuzcoa thinks:
- Overall rating: 9.1
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The hotel's reply:
"Muchas gracias por su excelente valoración y por su confianza al elegirnos para su estancia en Madrid. Un cordial saludo. Mercedes - Atención al Cliente."
October/2019 Someone from asturias thinks:
- Overall rating: 9.7
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The hotel's reply:
"Muchas gracias por su valoración, nos complace que haya disfrutado de su estancia y esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
October/2019 Someone from Slovenia thinks:
- Overall rating: 7.9
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The hotel's reply:
"Thank you very much for your comments, we are pleased that the central location of the hotel has been of your convenience. Please keep in mind that the hotel has different types of rooms, the single rooms are the smallest of our offer but also the most economical. Check the characteristics and availability of each type of room on our website in your next reservation. Best regards. Mercedes - Customer Service"
October/2019 Someone from Suisse thinks:
- Overall rating: 8.4
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The hotel's reply:
"Merci beaucoup pour votre aide. c´est un plaisir pour nous ecouter bonnes comentaires de notre clients. Nous travaillosn pour faire le sejour de notre clients le plus confortable possible. Meillerus salutations."
October/2019 Someone from Cáceres thinks:
- Overall rating: 7.3
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The hotel's reply:
"Muchas gracias por su comentarios, nos agrada que la céntrica ubicación del hotel haya sido de su conveniencia. Comentar que el hotel dispone de distintos tipos de habitación, las habitaciones individuales con las más pequeñas de nuestra oferta pero también las más económicas. Consulte las características y disponibilidad de cada tipo de habitación en nuestra web en su próxima reserva. Un cordial saludo. Mercedes - Atención al Cliente."