Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
July/2019 Someone from US thinks:
- Overall rating: 9.9
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The hotel's reply:
"Many thanks for your excellent review, we are glad you enjoyed your stay with us. Best regards. Mercedes - Customer Service."
July/2019 Someone from germany thinks:
- Overall rating: 10
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The hotel's reply:
"Many thanks for your great score, we are glad you enjoyed your stay with us. Best regards. Mercedes - Customer Service,"
July/2019 Someone from Barcelona thinks:
- Overall rating: 8.6
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The hotel's reply:
"Muchas gracias por el tiempo dedicado a compartir su valoración, nos complace que, en líneas generales, haya disfrutado de su estancia con nosotros y tomamos nota de aquellos puntos en los que podemos mejorar, gracias a sus comentarios. Un cordial saludo. Mercedes - Atención al Cliente."
July/2019 Someone from peru thinks:
- Overall rating: 8.7
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The hotel's reply:
"Muchas gracias por su valoración, nos complace que nos equipare en calidad y sevicio a un establecimiento de cuatro estrellas. Un cordial saludo. Mercedes - Atención al Cliente"
July/2019 Someone from peru thinks:
- Overall rating: 8.7
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The hotel's reply:
"Muchas gracias por su valoración, nos complace qu nos equipare en calidad y sevicio a un establecimiento de cuatro estrellas. Un cordial saludo. Mercedes - Atención al Cliente."
July/2019 Someone from Murcia thinks:
- Overall rating: 8.1
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The hotel's reply:
"Muchas gracias por su confianza, lamentamos la incidencia con el servicio WiFi, revisaremos los posibles fallos. Um cordial saludo. Mercedes - Atención al Cliente."
July/2019 Someone from Argentina thinks:
- Overall rating: 0.7
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The hotel's reply:
"Muchas gracias por sus comentarios, lamentamos en esta ocasión no haber satsifecho sus expectativas. Parece que todo fue un cúmulo de desafortunadas coincidencias, revisaremos la antena que da cobertura wifi a la zona de su habitación por si tuviera algun defecto, la incidencia con las toallas la comentaremos con nuestra gobernanta pero tenemos un protocolo definido para estos casos en el que se le solicita al cliente que, si desea que le cambiemos las toallas, no las deje en los toalleros, revisaremos que esta información estaba indicada en su baño, para evitar futuros malentendidos. Y, por supuesto, transmitiremos a nuestro personal la importancia que tiene el cuidar siempre el descanso de los clientes, aunque para poder cubrir todas las necesidades, el inicio de la jornada de trabajo del equipo de limpieza, como en todos los hoteles, siempre empieza pronto, aunque nada fuera de lo habitual. Como le indico, revisaremos nuestro protocolos de actuación y se realizarán las medidas correctoras que se consideren oportunas. Gracias por compartir su experiencia ya que los comentarios de nuestros clientes son el mejor referente que podemos seguir para mejorar cada día. Un cordial saludo. Mercedes - Atención al Cliente."
July/2019 Someone from Jaén thinks:
- Overall rating: 8.2
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The hotel's reply:
"Muchas gracias por su valoración, nos complace que la situación del hotel haya sido de conveniencia y esperamos que nos vuelva a elegir en una próxima ocasión. Un cordial saludo. Mercedes - Atención al Cliente."
July/2019 Someone from Valencia thinks:
- Overall rating: 8.4
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The hotel's reply:
"Muchas gracias por su valoración, nos complace que, en líneas generales, haya disfrutado de su estancia con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."
July/2019 Someone from Tenerife thinks:
- Overall rating: 9.8
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The hotel's reply:
"Muchas gracias por sus excelentes comentarios, nos agrada especialmente que destaque la atención recibida por nuestro personal y que nos equipare, en producto y servicios, a un establecimiento de cuatro estrellas. Un cordial saludo. Mercedes - Atención al Cliente."