Hotel Silken Puerta Madrid ****
Madrid, Spain
Phone: +34 91 743 8300 Fax: +34 91 743 8301
An establishment with stunning architecture and design as well as quality service and a strategic location. A hotel with modern lines, where all details have been carefully thought out for guests to feel they are in an exclusive setting.
- Room Services
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- Rooms: 194
- Telephone: in room and bathroom
- Television: pay channels
- Hairdryer
- Minibar (fee)
- Climate control
- Safe (free)
- Internet connection: RJ11 telephone plug-in
- Towel changing: daily
- Bed linen changing: daily
- Main facilities
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- Rooms: 194
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Internet connection (fee): RJ11 telephone plug-in
- Telephone
- Fire escape
- Music channels
- Air conditioning in common areas
- Business Center
- General services
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- Rooms: 194
- Non-smoking rooms
- Extra bed
- Safe at front desk
- Crib
- Laundry service
- Luggage check room
- Online reservations
- Free airport shuttle
- Private security
C/ Juan Rizi, 5 (28027) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 87.9%
- No: 3%
- I don't know: 9.1%
Rating by subject
- Cleanliness: 8
- Location: 5.2
- Common facilities and services: 7.6
- Staff: 8.4
- Quietness: 7.8
- Room: 8.2
- Value for money: 9
October/2016 Someone from Lisboa thinks:
- Overall rating: 8
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The hotel's reply:
"Estimado cliente, Muchas gracias por alojarse con nosotros. Lamentamos que su estancia no fuese plenamente satisfactoria. Trasladaremos sus comentarios al personal de limpieza del hotel con el fin de que la incidencia comentada no vuelva a ocurrir. En el caso del wifi, si tienen más de 3 dispositivos, pueden solicitar otra clave en recepción sin coste adicional. Esperamos volver a verle en su próxima visita a Madrid. Reciba un cordial saludo. Departamento de Calidad"
October/2016 Someone from Valladolid thinks:
- Overall rating: 9.3
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October/2016 Someone from Almería thinks:
- Overall rating: 9.3
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The hotel's reply:
"Estimado cliente, Gracias por alojarse con nosotros. Esperamos que su estancia haya sido agradable y podamos volver a recibirle pronto. Reciba un cordial saludo. "
October/2016 Someone from Madrid thinks:
- Overall rating: 10
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The hotel's reply:
"Estimado cliente, Muchas gracias por escogernos para su estancia en Madrid. Sus opinión es muy importante para nosotros y nos complace saber que se sintió a gusto con nosotros. Esperamos volver a verle pronto. Reciba un cordial saludo."
October/2016 Someone from Tenerife thinks:
- Overall rating: 7.8
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The hotel's reply:
"Estimado cliente, Le agradecemos que nos haya escogido para su estancia en Madrid. Lamentamos profundamente que no haya disfrutado plenamente con nosotros. Trasladaremos sus comentarios a todo el personal con el fin de solventar el problema indicado. Rogamos acepte nuestras más sinceras disculpas. Esperamos volver a verle. Reciba un cordial saludo. "
October/2016 Someone from que significa esta pregunta thinks:
- Overall rating: 8.7
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The hotel's reply:
"Estimado cliente, gracias por alojarse con nosotros. Lamentamos que no haya podido disfrutar al máximo de su estancia. Trasladaremos sus comentarios a los departamentos correspondientes para solventar el problema indicado. Esperamos poder volver a verle pronto. Reciba un cordial saludo. "
October/2016 Someone from Berlín thinks:
- Overall rating: 4.3
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The hotel's reply:
"Estimado cliente, Gracias por alojarse con nosotros. Lamentamos que no haya disfrutado al máximo de su estancia con nosotros. Su opinión es muy importante para nosotros, por ello trasladaremos sus comentarios a la dirección del hotel con el fin de solventar el problema indicado. Esperamos poder volver a verle pronto. Reciba un cordial saludo."
October/2016 Someone from Asturias thinks:
- Overall rating: 5.4
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The hotel's reply:
"Estimado cliente, Gracias pòr alojarse con nosotros. Apreciamos sus comentarios pues nos ayudan a mejorar. Lamentamos que su estancia no haya sido plenamente satisfactoria, por ello transmitiremos sus comentarios a todo el personal del hotel. Respecto al estado de algunas puertas, nos es grato informarle que tenemos prevista una mejora de las instalaciones en las que se incluye el acondicionamiento de las puertas que estén en mal estado. Esperamos volver a verle pronto. Reciba un cordial saludo. "
October/2016 Someone from Alava thinks:
- Overall rating: 6.9
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The hotel's reply:
"Estimado cliente, Gracias por alojarse con nosotros. Lamentamos que su estancia no haya sido plenamente satisfactoria. Traladaremos sus comentarios a la dirección del hotel con el fin de intentar solventar los inconvenientes causados. Reciba un cordial saludo. "
October/2016 Someone from Badajoz thinks:
- Overall rating: 7.8
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The hotel's reply:
"Estimado cliente, gracias por alojarse con nosotros. Apreciamos sus comentarios pues son muy importantes para nosotros. Esperamos poder volver a verle pronto. Reciba un cordial saludo."