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Hotel Puerto Palace ****

Puerto de la Cruz,  Spain

Phone: +(34) 922372460 Fax: +(34) 922373523 E-mail:: reservaspp@puertopalace.com

Price: 60 - 150 € (Average)

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Rating by guests: 8.6 Based on 548 reviews

Welcome to the Hotel Puerto Palace, situated in a residential area of the town some 10 minutes walk from the town centre of Puerto de la Cruz, where you are offered a thousand reasons to enjoy a memorable holiday. With it's beautiful beaches, the Lido Martiánez, Restaurants, Discos, Casino and Attraction Parks and all of this at the foot of the famous Orotava Valley and With its delicate trade winds which keeps and maintains an enviable temperature all year round.

Room Services
  • Rooms: 290
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Minibar (fee)
  • Terrace: some rooms
  • Safe (fee)
  • Towel changing: daily
  • Bed linen changing: every three days
  • Housekeeping: daily
  • Tub or shower
  • Work Desk
  • Wake Up Service/Alarm Clock
  • Music channels
Main facilities
  • Rooms: 290
  • Parking: hotel owned
  • Soft drink machine
  • Bar - coffee shop
  • Convention hall
  • Restaurant
  • Elevator
  • Internet connection (free): wireless
  • Television
  • Swimming pool
  • Terrace
  • Sauna
  • Jacuzzi
  • Central heating
  • Lounge
  • Hot water
  • Library
  • Telephone
  • Fire escape
  • Music channels
  • Air conditioning in common areas
  • Business Center
  • Rooms/Facilities for Disabled Guests
  • Family Rooms
  • Heated swimming pool
  • Solarium
  • Boutiques
  • Swimming pool for children
  • Beauty salon
General services
  • Rooms: 290
  • Currency exchange
  • Crib
  • Luggage check room
  • Dry Cleaning
  • Gay Friendly
  • 24-Hour Front Desk
  • Luggage Storage
  • Private security
  • Entertainment programs
  • Massage
  • Car Rental
  • Packed Lunches
Hotel Puerto Palace
C/ Celestino Cobiella Zaera, 2 (38400) - Puerto de la Cruz (Spain)

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Overall rating:  8.6 Based on the last 40 of 548 reviews

Would you recommend this hotel?

  • Yes: 87.5%
  • No: 5%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 9.2
  • Location: 7.8
  • Common facilities and services: 8
  • Staff: 9.3
  • Quietness: 8.4
  • Room: 8.3
  • Value for money: 7.4

June/2017 Someone from barcelona thinks:

  • Overall rating: 4.6
  • Would you recommend it? No
  • Positive: Las piscinas y la ubicacion. La atención de todos los camareros.
  • Negative: A las habitaciones les hace falta una renovación integral, están muy viejas. El restaurante mesas inestables y mobiliriario muy viejo. la comida muy repetitiva y poc variedad
  • I RECOMMEND it for... Young travelers
  • I recommend it especially AGAINST... Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Budget travelers, Business travelers, Healthy lifestyle
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 2.5 las ventanas no insonorizan los ruidos de la carretera que pasa justo al lado
  • Room: 5 falta una rehabilitacion integral. el estado es muy viejo
  • Value for money: 5
Stars it deserves 2

June/2017 Someone from Galicia thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: las picinas
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3

June/2017 Someone from Tenerife thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: El trato de las personas que trabajan en el hotel, lo limpio que estaba todo(habitación,y hotel en general) lo buena que estaba la comida
  • Negative: Quizás que las bebidas son un poco elevadas de precio
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Handicapped, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

June/2017 Someone from Alicante thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Cama, almohada, Piscinas, jacuzzi, desayuno, vistas habitación a la piscina, botella cava
  • Negative: Se nos retiraron los platanos el segundo día de nuestra estancia.
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Classic style lovers, Budget travelers, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

June/2017 Someone from La palma thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: El trato del personal
  • Negative: Los horarios del buffet muy temprano el cierre
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3

June/2017 Someone from Malaga thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Las piscina, la limpieza de las habitaciones y el resto del personal
  • Negative: La conexión wifi
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Handicapped, Budget travelers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10 Excelente
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

May/2017 Someone from Tenerife thinks:

  • Overall rating: 4.1
  • Would you recommend it? I don't know
  • Positive: El desayuno y la piscina, platanos y cava de cortesia en la habitacion
  • Negative: No funcionaba el wifi, el baño estaba sucio, por el suelo de la habitación también necesitaba una pasada, el minigolf necesita una reforma esta bastante estropeado y no se si es porque somos españoles, pero hemos ido 2 veces y nos han dado la habitación vistas a la compactadora de basura del hotel de en frente que por cierto se oye el ruido bastante en la habitación, dudo que volvamos una tercera vez.... Habra que ser de otro país para que te den una habitación con mejores vistas, porque por ocupación no era.....
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 2.5
  • Location: 2.5
  • Common facilities and services: 2.5
  • Staff: 5
  • Quietness: 2.5
  • Room: 2.5
  • Value for money: 2.5
Stars it deserves 3

May/2017 Someone from Gran Canaria thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: El trato del personal del comedor, de recepción y las camareras del servicio de habitaciones.
  • Negative:
  • I RECOMMEND it for... Young travelers, Couples, Peace seekers, Modern style lovers, Handicapped, Budget travelers, Business travelers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10 El aparcamiento del sótano -1, muy importante para la actividad que realizo de fotografía.
  • Staff: 10 Muy atentos y profesionales.
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

May/2017 Someone from Tenerife thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: Fue el trato de todo el personal del hotel
  • Negative: Poca animacion por las noches y poca variedad en cuanto a l comida
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers
  • I recommend it especially AGAINST... Luxury, Modern style lovers
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3

May/2017 Someone from María Dolores Salcedo thinks:

  • Overall rating: 8.9
  • Would you recommend it? Yes
  • Positive: El trato y el recibimiento
  • Negative:
  • I RECOMMEND it for... Peace seekers, Classic style lovers, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
Hotel Puerto Palace C/ Celestino Cobiella Zaera, 2 Puerto de la Cruz 38400 Spain
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