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Hotel Puerta de Toledo ***

Madrid,  Spain

Phone: +(34) 914747100 Fax: +(34) 914740747 E-mail:: madrid@hotelpuertadetoledo.es

Price: 45 - 134 € (Average)

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Rating by guests: 9.1 Based on 2191 reviews

Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.

Room Services
  • Rooms: 152
  • Telephone: in room
  • Television: pay channels
  • Hairdryer
  • Climate control
  • Safe
  • Internet connection
  • Towel changing: daily
  • Bed linen changing: daily
  • Housekeeping: daily
  • Music channels
Main facilities
  • Rooms: 152
  • Parking (fee): hotel owned
  • Bar - coffee shop
  • Restaurant
  • Elevator
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
General services
  • Rooms: 152
  • Non-smoking rooms
  • Extra bed
  • Room service: limited
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Puerta de Toledo
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)

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Overall rating:  9.1 Based on the last 40 of 2191 reviews

Would you recommend this hotel?

  • Yes: 100%
  • No: 0.0%
  • I don't know: 0.0%

Rating by subject

  • Cleanliness: 9.1
  • Location: 9.2
  • Common facilities and services: 8.8
  • Staff: 9.1
  • Quietness: 8.4
  • Room: 8.3
  • Value for money: 9

September/2018 Someone from Bilbao thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: EL personal, tanto de recepción como de cafeteria
  • Negative: La cama era muy calurosa y no muy comoda
  • I RECOMMEND it for... Young travelers, Business travelers
  • I recommend it especially AGAINST... Families, Peace seekers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 2.5
  • Value for money: 7.5
Stars it deserves 3

September/2018 Someone from la universidad thinks:

  • Overall rating: 9.1
  • Would you recommend it? Yes
  • Positive: El tratamiento por los personales del hotel
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5 Accesible al centro y al aeropuerto
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4

September/2018 Someone from Canarias thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: Habitación
  • Negative:
  • I RECOMMEND it for... Classic style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5 Bastantes ruidos de habitaciones vecinas
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3

September/2018 Someone from ALICANTE thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: La tranquilidad y situación
  • Negative: No le encontre nadaque no me gustase
  • I RECOMMEND it for... Young travelers, Families, Peace seekers, Business travelers, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

September/2018 Someone from Valencia thinks:

  • Overall rating: 9.1
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su excelente valoración, nos complace que destaque la atención de nuestro personal y que nos considere merecedores de una cuarta estrella. Un cordial saludo del Dpto. de Atención al Cliente."

September/2018 Someone from Österreich thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Sehr schöne Einrichtung, sehr schönes Badezimmer
  • Negative: konnte keinen Kritikpunkt finden
  • I RECOMMEND it for... Young travelers, Couples, Peace seekers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, many thanks for your great assessment. Best regards from Customer Service."

September/2018 Someone from Barcelona thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: precio y calidad
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por su valoración, nos agrada que la impresión general de su estancia haya sido positiva. Un cordial saludo del Dpto. de Atención al Cliente."

September/2018 Someone from Valladolid thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: Precio
  • Negative: La habitación esta vez estaba en la buhardilla y era muy calurosa. El aire acondicionado no funcionaba cuando yo no estaba en la habitación por lo que hacía calor.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 2.5
  • Room: Not rated
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por hacernos llegar sus comentarios, las habitaciones abuhardilladas son de las más solicitadas por nuestros clientes, lamentamos que en su caso no haya sido de su agrado. El aire acondicionado, al igual que la luz o la televisión, solo funciona si la tarjeta de la habitación está activando el mecanismo, puede, en una próxima estancia, solicitar una tarjeta adicional no programada para dejar el mecanismo activo y que el aire acondicionado no se apague. Esperamos contar de nuevo de su confianza. Un cordial saludo del Dpto. de Atención al Cliente."

September/2018 Someone from Pamplona thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: La habitación
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias, es un placer que nos califique como un hotel de "10". Un saludo del Dpto. de Atención al Cliente."

August/2018 Someone from Galicia thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: El precio, la ubicación y el silencio que se respira
  • Negative: Que solo hubiera ducha y no bañera. Tampoco había papel higiénico, supongo que por un despiste
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 10
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por el tiempo dedicado a hacernos llegar su opinión, nos complace que destaque la atmósfera especial que intentamos transmitir. Por otro lado, tenga en cuenta que el hotel dispone de habitaciones tanto de ducha como con bañera, si esta última es su preferencia indiquelo en el momento de hacer su reserva y lo tendremos en cuenta. La falta de papel higiénico sin duda se debió a un "despiste", esperamos que se solucionara con rapidez. Un cordial saludo del Dpto. de Atención al Cliente."

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Nights
Hotel Puerta de Toledo Glorieta Puerta de Toledo, 4 Madrid 28005 Spain
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