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Hotel Puerta de Toledo ***

Madrid,  Spain

Phone: +(34) 914747100 Fax: +(34) 914740747 E-mail:: madrid@hotelpuertadetoledo.es

Price: 45 - 134 € (Average)

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Rating by guests: 9.3 Based on 2577 reviews

Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.

Room Services
  • Rooms: 152
  • Telephone: in room
  • Television: pay channels
  • Hairdryer
  • Climate control
  • Safe
  • Internet connection
  • Towel changing: daily
  • Bed linen changing: daily
  • Housekeeping: daily
  • Music channels
Main facilities
  • Rooms: 152
  • Parking (fee): hotel owned
  • Bar - coffee shop
  • Restaurant
  • Elevator
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
General services
  • Rooms: 152
  • Non-smoking rooms
  • Extra bed
  • Room service: limited
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Puerta de Toledo
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)

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Overall rating:  9.3 Based on the last 40 of 2577 reviews

Would you recommend this hotel?

  • Yes: 97.5%
  • No: 2.5%
  • I don't know: 0.0%

Rating by subject

  • Cleanliness: 9.4
  • Location: 9.3
  • Common facilities and services: 8.8
  • Staff: 9.9
  • Quietness: 9.3
  • Room: 9
  • Value for money: 9.1

January/2020 Someone from London thinks:

  • Overall rating: 6.3
  • Would you recommend it? I don't know
  • Positive: Relaxed and friendly atmosphere. Polite staff.
  • Negative: Bathroom a bit 'tired'. Drains smell slightly. Toilet wobbly.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: Not rated
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Many thanks for your comments, we take note of the points you mention about the bathroom and we will solve them promptly. Best regards. Mercedes - Customer Service."

January/2020 Someone from Gran Canaria thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: El hotel estaba muy limpio, era muy moderno y tiene una parada de metro cerca.
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Business travelers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 5
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por compartir su experiencia, nos complace que haya disfrutado de su estancia y esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Barcelona thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Budget travelers, Business travelers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por sus excelentes comentarios, nos complace que todo haya resultado perfecto durante su estancia. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Ermua(Bizkaia) thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: Todo bien, ni una sola queja. Todos y todas muy amables. Habitación genial y los detalles que nos dejaron se agradece mucho
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su valoración, nos complace que destaque los detalles con los que completamos las estancias de nuestros clientes y esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from León thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive: Localización del hotel.
  • Negative:
  • I RECOMMEND it for... Classic style lovers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 2.5
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por sus comentarios, nos complace que, en líneas generales, haya disfrutado de su estancia con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Badajoz thinks:

  • Overall rating: 6.3
  • Would you recommend it? Yes
  • Positive:
  • Negative: El diseño y la comodidad
  • I RECOMMEND it for... Young travelers, Couples, Business travelers
  • I recommend it especially AGAINST... Peace seekers
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 5 La ducha regular, se salía el agua mucho
  • Staff: 7.5
  • Quietness: 2.5 Mucho ruido desde muy temprano por la habitación de la limpieza y portazos de otros huespedes.
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por compartir su valoración, lamentamos las incidencias que nos indica, revisaremos el aspecto de la ducha y, aunque es un punto que cuidamos mucho, haremos hincapié a nuestro personal para que extreme el cuidado en las tareas de limpieza, con respecto a otros clientes ya dependemos del cuidado y respeto de cada uno en particular. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Bilbao thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Todo
  • Negative: Nada
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por sus excelentes comentarios, nos complace que todo fuera de su agrado y esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Pamplona thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Hotel moderno, habitación muy buena con baño perfectamente limpio y cama muy cómoda donde descansé sin ruidos externos, el personal del hotel muy amable. Volveré en mi próxima visita a Madrid.
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su excelente valoración, nos complace haber superado sus expectativas, llegue a compararnos con un establecimiento de cuatro estrellas y cuente con nosotros para su próxima visita a Madrid. Estaremos encantados de recibirle de nuevo. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Oviedo thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: Relación calidad / precio
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Budget travelers, Business travelers
  • I recommend it especially AGAINST... Luxury, Peace seekers, Classic style lovers, Modern style lovers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 5
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por su confianza, esperamos que vuelva a elegirnos en su próxima visita a Madrid. Como vemos que todo ha sido de su agrado pero que ha echado en falta algo más de tranquilidad, le sugerimos que indique esta preferencia en las observaciones de su próxima reserva, con el fin de ofrecerle la habitación que mejor se adapte a sus gustos y necesidades. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Tenerife thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: El personal
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Muy bien
  • Location: 10 Buena
  • Common facilities and services: 10 Bueno
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por su excelente valoración, nos complace que haya tenido una perfecta estancia con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."

Online reservation
Nights
Hotel Puerta de Toledo Glorieta Puerta de Toledo, 4 Madrid 28005 Spain
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