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Hotel Puerta de Toledo ***

Madrid,  Spain

Phone: +(34) 914747100 Fax: +(34) 914740747 E-mail:: madrid@hotelpuertadetoledo.es

Price: 45 - 134 € (Average)

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Rating by guests: 9.3 Based on 2577 reviews

Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.

Room Services
  • Rooms: 152
  • Telephone: in room
  • Television: pay channels
  • Hairdryer
  • Climate control
  • Safe
  • Internet connection
  • Towel changing: daily
  • Bed linen changing: daily
  • Housekeeping: daily
  • Music channels
Main facilities
  • Rooms: 152
  • Parking (fee): hotel owned
  • Bar - coffee shop
  • Restaurant
  • Elevator
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
General services
  • Rooms: 152
  • Non-smoking rooms
  • Extra bed
  • Room service: limited
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Puerta de Toledo
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)

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Overall rating:  9.3 Based on the last 40 of 2577 reviews

Would you recommend this hotel?

  • Yes: 97.5%
  • No: 2.5%
  • I don't know: 0.0%

Rating by subject

  • Cleanliness: 9.4
  • Location: 9.3
  • Common facilities and services: 8.8
  • Staff: 9.9
  • Quietness: 9.3
  • Room: 9
  • Value for money: 9.1

February/2020 Someone from extremadura thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: Todo
  • Negative: el parking
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 2.5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su valoración y por elegirnos para su estancia en Madrid. Un cordial saludo. Mercedes - Atención al Cliente."

February/2020 Someone from Greece thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: The location of the hotel.
  • Negative: The room was a little small.
  • I RECOMMEND it for... Young travelers, Couples, Peace seekers, Budget travelers, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Many thanks for sharing your experience, your feedback is very important for us. Best regards. Mercedes - Customer Service."

January/2020 Someone from Mallorca thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: desayuno
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su excelente valoración, nos complace que todo haya resultado perfecto y que destaque la calidad de nuestro servicio de desayuno buffet. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Zaragoza thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: Limpieza
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 5 Poco aislamiento acústico
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por sus comentarios, nos complace que haya disfrutado de su estancia. Disponemos de habitaciones interiores, muy tranquilas, e incluso las abuhardilladas de la séptima planta son muy apreciadas por su tranquilidad y especial encanto. Indique su preferencia por estos tipos de habitación en su próxima estancia, estaremos encantados de atenderle. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from España thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Cama
  • Negative: Baño
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por su valoración y por su confianza al elegirnos para su estancia en Madrid. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from El barrio la latina thinks:

  • Overall rating: 8.7
  • Would you recommend it? Yes
  • Positive: Situación y orecio
  • Negative: Ruido y calor
  • I RECOMMEND it for... Young travelers
  • I recommend it especially AGAINST... Older travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 2.5 Mucho ruido de fuera y de otras habitaciones
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por compartir su valoración, nos complace que nos eligiera para su estancia en Madrid y esperamos contar con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Valdepeñas thinks:

  • Overall rating: 6.1
  • Would you recommend it? Yes
  • Positive: La atención por parte de recepciòn
  • Negative: Tuvimos un problema con la luz, que tardaron demasiado en arreglar.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 5
  • Room: 5
  • Value for money: 2.5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por sus comentarios, todas las opiniones son importantes y nos ayudan a mejorar día a día. Lamentamos la incidencia con el problema de la luz. Como le indicaron desde recepción se produjo un corto en una habitación causado por otro cliente que no informó de lo sucedido. Se produjo de madrugada, a las cinco de la mañana y nuestro equipo reaccionó tan pronto como tuvo noticia de ello. El tiempo transcurrido fue superior al deseado debido a las horas en que todo sucedió. En su caso, cuando dieron notificación a las nueve de la mañana ya estaba resuelto, no tuvimos información con anterioridad aunque evidentemente se vieron afectados por lo que les pedimos las oportunas disculpas. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Soria thinks:

  • Overall rating: 9.1
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su valoración, esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Murcia thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: Ubicacion
  • Negative:
  • I RECOMMEND it for... Classic style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por el tiempo dedicado a compartir su valoración y por su confianza al elegirnos para su estancia en Madrid. Un cordial saludo. Mercedes - Atención al Cliente."

January/2020 Someone from Ceuta thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: Amabilidad y trato del personsl
  • Negative: Precios de cafeteris
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Modern style lovers, Handicapped, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por su valoración y por compartir su experiencia, nos complace que en líneas generales haya disfrutado de su estancia y tomamos nota de aquellos puntos en los que podemos mejorar gracias a sus comentarios. Un cordial saludo. Mercedes - Atención al Cliente."

Online reservation
Nights
Hotel Puerta de Toledo Glorieta Puerta de Toledo, 4 Madrid 28005 Spain
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