Hotel Patagonia Sur ***
Cadiz, Spain
Phone: +(34) 856174647 Fax: +(34) 856174320
C/ Cobos, 11 (11005) - Cadiz (Spain)
Access:
Would you recommend this hotel?
- Yes: 82.5%
- No: 10%
- I don't know: 7.5%
Rating by subject
- Cleanliness: 8.8
- Location: 10
- Common facilities and services: 7.1
- Staff: 8.9
- Quietness: 7.7
- Room: 7.4
- Value for money: 7.9
April/2013 Someone from genova thinks:
- Overall rating: 9.7
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April/2013 Someone from Cordoba thinks:
- Overall rating: 8.3
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April/2013 Someone from London, England thinks:
- Overall rating: 9.8
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March/2013 Someone from Madrid thinks:
- Overall rating: 6.2
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March/2013 Someone from Zaragoza, España thinks:
- Overall rating: 9.4
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March/2013 Someone from Dallas. tx thinks:
- Overall rating: 9.2
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March/2013 Someone from Portugal thinks:
- Overall rating: 8.2
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March/2013 Someone from pontevedra thinks:
- Overall rating: 9.8
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February/2013 Someone from Ubeda thinks:
- Overall rating: 7.8
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February/2013 Someone from ESPAÑA thinks:
- Overall rating: 2.1
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The hotel's reply:
"En efecto el dia sabado a la mañana tuvimos en nuestro hotel un fallo en el suministro de agua caliente provocado por la rotura de una bomba de agua. Durante la mañana estuvo el servicio técnico tratando de resolver el problema haciendo una adaptación de otra bomba, lo que llevo su tiempo en la esperanza de resolver el problema. Esto nos llevo hasta la tarde y al arrancar nuevamente el sistema la nueva bomba no presto el servicio debiendo detener el sistema. Esto nos llevo a la imposibilidad de abastecer a nuestros clientes con agua caliente, quedando resuelto el lunes por la mañana. La instrucción que tenían las personas de la recepción era comunicarle esto a los pasajeros entrantes y a los que desearan, derivarlos a otro hotel que teníamos acordado cubriendo nosotros los costes en exceso que pudieran resultar. Sin duda en su caso esto no sucedio porque el recepcionista entendió que deseaban resolver el problema por su cuenta, retirándose sin mas comentarios. Este suceso no querido por nosotros y con disponibilidad en nuestro hotel, se trato de un caso de fuerza mayor. Mas alla de esta explicacion , y lamentando lo sucedido, nos ponemos a su disposición para cubrir los gastos en exceso que pudieran haber tenido en el otro alojamiento. Le solicitamos nos envie por correo electrónico o por fax al 856174320 las facturas por ustedes abonadas, para nuestra revisión , y nos informe de que manera podemos enviarle el dinero que cubra los mencionados gastos. No obstante esto, deseamos asimismo invitarle sin cargo a alojarse en nuestro hotel por dos días en la fecha en que mutuamente acordemos a modo de disculpas de nuestra parte por lo sucedido. Asimismo dejamos constancia que su evaluación de nuestro hotel que en modo general comprendemos, no es valida en elementos específicos que usted al no alojarse no pudo comprobar. "