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Hotel Intur Palacio San Martín ****

Madrid,  Spain

Phone: +(34) 917015000 Fax: +(34) 917015010 E-mail:: info@hotelpalaciosanmartin.com

Price: 111 - 149 € (Average)

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Rating by guests: 8.9 Based on 1480 reviews

The hotel INTUR Palacio San Martín is an old building in the heart of Madrid. The hotel itself preserves much of the building's former characteristics, such as the use of marble, fine woods and an impressive crafted ceiling in the lobby.

Room Services
  • Rooms: 94
  • Telephone: in room and bathroom
  • Television: pay channels
  • Hairdryer
  • Terrace: some rooms
  • Climate control
  • Safe (free)
  • Internet connection (fee): wireless
  • Towel changing: daily
  • Bed linen changing: daily
  • Housekeeping: daily
Main facilities
  • Rooms: 94
  • Parking (fee): nearby public
  • Bar - coffee shop
  • Convention hall
  • Restaurant
  • Elevator
  • Internet connection (fee): wireless
  • Hot water
  • Telephone
  • Fire escape
  • Air conditioning in common areas
  • Business Center
General services
  • Rooms: 94
  • Non-smoking rooms
  • Extra bed
  • Safe at front desk
  • Room service: 24-hours a day
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Intur Palacio San Martín
Pza. San Martín, 5 (28013) - Madrid (Spain)

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Overall rating:  8.9 Based on the last 40 of 1480 reviews

Would you recommend this hotel?

  • Yes: 90%
  • No: 2.5%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 8.9
  • Location: 10
  • Common facilities and services: 7.6
  • Staff: 9.4
  • Quietness: 9.4
  • Room: 7.2
  • Value for money: 7.8

January/2012 Someone from The Netherlands thinks:

  • Overall rating: 8.9
  • Would you recommend it? Yes
  • Positive: location, service, breakfast
  • Negative: temperature in room was too warm. we couldn't regulate it well enough.
  • I RECOMMEND it for... Older travelers, Couples, Classic style lovers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 7.5 Very warm inside
  • Value for money: 10
Stars it deserves 4

January/2012 Someone from rochester thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: position, room amenities
  • Negative:
  • I RECOMMEND it for... Couples, Classic style lovers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

January/2012 Someone from Russia thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: location
  • Negative: professional and nice Reception
  • I RECOMMEND it for... Older travelers, Families
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

January/2012 Someone from New York thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: Location, Amenities, Price
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Budget travelers
  • I recommend it especially AGAINST... Modern style lovers, Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3

January/2012 Someone from Sevilla thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Situación y habitación
  • Negative: Cuarto de baño es pequeño
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

January/2012 Someone from Canada thinks:

  • Overall rating: 6.8
  • Would you recommend it? I don't know
  • Positive: Location, and the help received from David the night concierge manager. I had trouble sleeping my first night because of all the noise drifting up from the street, and at 4am I went down to ask for a room transfer which David was very accommodating in providing. He was excellent and friendly, very professional service. Thank you David!
  • Negative: Some of the service in the dining area, on the first floor, left much to be desired. I realize I am a young male traveller, but I don't see why this should affect the level of service I receive. I'm a guest the same as any other, and was unfailingly polite to staff. This was rather disappointing.
  • I RECOMMEND it for... Older travelers, Families, Couples, Classic style lovers
  • I recommend it especially AGAINST... Young travelers, Luxury, Modern style lovers, Budget travelers
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5 I don't want to pick on wait and service staff, but yes this is an area that could and should be improved. I realize being a foreigner there needs to be adjustment on my part too, but some of the service was outright rude (being ignored while inquiring about breakfast, asking about directions and the area around the hotel..). You guys can do a better job, I know you can -- I saw it with the efforts of your night staff and cleaning services, who were unfailingly polite and genuinely friendly.
  • Staff: 5 I would have given a better rating, but honestly I found some of the service staff in the dining area on the first floor to be somewhat impolite. This would have been a 'bad' rating, had it not been for the night concierge manager's help (David).
  • Quietness: 7.5 The first room I booked, a junior suite on the 5th floor (room 510), was quite noisy at night with all the late night revelry drifting up from the street. After changing to room 415, things were much better. That being said, sound insulation between rooms could be better but otherwise it was fine.
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3

January/2012 Someone from Los Angeles thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Size of room
  • Negative:
  • I RECOMMEND it for... Older travelers, Couples, Classic style lovers, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4

January/2012 Someone from Sevilla thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: Habitacion
  • Negative:
  • I RECOMMEND it for... Couples, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Muy bien
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

January/2012 Someone from lleida thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive: Su ubicación.
  • Negative: El excesivo calor y la falta de ventilación, dado que la habitación daba al patio interior, provocaba un ambiente seco e incómodo en su interior.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: Not rated
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3

December/2011 Someone from Sydney thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: Quiet location in the old part of city
  • Negative: Insufficient lighting in my room
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 10
  • Room: 5
  • Value for money: 7.5
Stars it deserves 4
Online reservation
Nights
Hotel Intur Palacio San Martín Pza. San Martín, 5 Madrid 28013 Spain
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