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Hotel Servatur TerrazaMar&Sunsuite ***

Mogán,  Spain

Phone: +34 92 872 6762 E-mail:: terrazamar@servatur.com

Rating by guests: 8.0 Based on 112 reviews

Hotel Servatur TerrazaMar&Sunsuite
Avenida de Las Palmeras 5 y 8 (35130) - Mogán (Spain)

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Overall rating:  8.0 Based on the last 40 of 112 reviews

Would you recommend this hotel?

  • Yes: 72.5%
  • No: 7.5%
  • I don't know: 20%

Rating by subject

  • Cleanliness: 7.8
  • Location: 8.5
  • Common facilities and services: 7
  • Staff: 8.6
  • Quietness: 7.8
  • Room: 9.1
  • Value for money: 8.5

September/2018 Someone from Barcelona thinks:

  • Overall rating: 8.9
  • Would you recommend it? Yes
  • Positive: Trato del personal.
  • Negative: La hora de la limpieza.
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers
  • I recommend it especially AGAINST... Luxury, Business travelers
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 2

September/2018 Someone from England thinks:

  • Overall rating: 6.3
  • Would you recommend it? I don't know
  • Positive: The location and the views were brilliant
  • Negative: Stayed at sunshine royal and in need of updating especially the kitchen,balconies and pool area
  • I RECOMMEND it for... Older travelers, Couples
  • I recommend it especially AGAINST... Luxury, Modern style lovers, Handicapped, Budget travelers
  • Cleanliness: 7.5 had to empty water bucket to aircon, areas like skirting and stairways
  • Location: 7.5
  • Common facilities and services: 5 Never really used them as quite pricey
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5 In need of updating. I don't think the extra 10 euros a night was worth it
  • Value for money: 2.5 Sunsuite royal seemed like it was the middle priced rather than the highest
Stars it deserves 3

September/2018 Someone from Denmark thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: the big terrasse
  • Negative: Bad card key. More then one time all data was gone. Find a other system or som better key cards with safe date. No effectede bye mobil phone
  • I RECOMMEND it for... Older travelers, Families, Couples, Modern style lovers, Handicapped
  • I recommend it especially AGAINST... Young travelers, Peace seekers, Classic style lovers, Budget travelers, Healthy lifestyle
  • Cleanliness: 5 spider web in the attic missing pillowcases for sofa in the living room when we arrived, we got it our third day.
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5 Noise from construction of new center
  • Room: 10
  • Value for money: 10
Stars it deserves 4

September/2018 Someone from Ireland thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: everything was fantastic as usual
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Budget travelers, Business travelers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 5

September/2018 Someone from Belfast, Ireland thinks:

  • Overall rating: 4.9
  • Would you recommend it? I don't know
  • Positive: I have stayed in the Royal Sunsuite for years and have always liked the exclusivity of the pool and the facilities that the apartments offer however this year was different as we lost the facilities that we had due to the closure of the Sunsuite pool and bar from the 27.8.2018 until the 9.9.2018 our stay was from the 24.8.18 to the 9.9.2018.
  • Negative: We booked direct but were never informed about the closure of the pool and the impact it would have on us for our holiday..Our exclusive use stopped when all clients at the Sunsuite had access to the Royal Sunsuite pool which made it crowded and could not use the pool as normal as full of children with inflatables. On the 27.8.18 we were woken by the noise of drills and workmen from the Sunsuite pool which continued. we had our possessions lifted from our sunbeds on more than one occasion due to the lack of sunbeds. if we wanted a drink or snack at the pool we had to go to the Terrazzamar which was not convenient from the Royal Sunsuite. We could not even enjoy this because of the noise coming from the building site below which could also be heard from the Royal Sunsuites. We did use the offer of a lift to the beach but we had to pay for the sunbeds and umbrella which is what we paid for for our stay in the Royal Sunsuites. we paid the extra money for nothing and were not offered anything in way of compensation I paid full price on arrival and have lodged this issue with the main Servatur site and awaiting a response. I think it is only fair that we should get an offer for our loyalty. My rating below is only based on my recent stay. I can only say that all the staff were great and other facilities e.g. reception staff, cleaning etc was great!!
  • I RECOMMEND it for... Older travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Cleaners in changing towels celaing etc and very friendly
  • Location: 10
  • Common facilities and services: 2.5 See my comments above regarding the pool, pool bar etc due to the unnotified closure of the Sunsuite pool for two weeks and us losing the exclusivity which we paid extra for!
  • Staff: 10 Staff were always courteous and professional especially Lotta and cleaners
  • Quietness: Not rated We lost exclusive use of our facilities and there was noise from the work going on at the pool and the work on the shopping centres below.
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

September/2018 Someone from Edinburgh thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Friendliness of staff
  • Negative: Building site across the road, I know that can’t be helped
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3

September/2018 Someone from Dublin Ireland thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: location and large balcony
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Handicapped, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3

September/2018 Someone from ireland thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: Rooms pool
  • Negative: Blow up beds in pool
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

September/2018 Someone from Shotts Scotland thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive: Large terraces . Sunsuites Royal.
  • Negative: Furniture needs updating and kitchen utensils were missing.
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST... Couples, Luxury, Peace seekers, Handicapped
  • Cleanliness: 5 Not as good as previous visits, not consistent.
  • Location: 7.5 Good area.
  • Common facilities and services: 5 Reasonable. New pool hours at Royal are not suitable to me as I like to swim in the morning before it gets too busy and with later opening this is not possible.
  • Staff: 10 Reception staff Adela and Lotta are excellent
  • Quietness: 7.5 Peaceful stay except for pool area.
  • Room: 5 Furniture needs updating inside and table and chairs outside are in a terrible state.
  • Value for money: 5 Would be excellent if some updates were made.
Stars it deserves 3

September/2018 Someone from Las Palmas de gran Canaria thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: El espacio de la terraza
  • Negative: Las hamacas viejas
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST... Couples
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
Online reservation
Nights
Hotel Servatur TerrazaMar&Sunsuite Avenida de Las Palmeras 5 y 8 Mogán 35130 Spain
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