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Hotel Puerta de las Granadas

Granada,  Spain

Phone: +(34) 958216230 Fax: +(34) 958216231 E-mail:: reservas@hotelpuertadelasgranadas.com

Price: 59 - 159 € (Average)

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Rating by guests: 8.5 Based on 444 reviews

Located in a historic 19th century building in the heart of the old city. This hotel, totally renovated in 2004, is ideally located for walking tours of the city without the need for a bus or taxi. All of Granada is just a short walk away. We can provide you with advance tickets to the Alhambra to avoid the ticket office queues, letting you fully enjoy your time.

Room Services
  • Rooms: 16
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Climate control
  • Safe (free)
  • Internet connection (free)
  • Towel changing: daily
  • Bed linen changing: every two days
  • Housekeeping: daily
Main facilities
  • Rooms: 16
  • Parking (fee): not owned by hotel
  • Elevator
  • Internet connection (free)
  • Television
  • Terrace
  • Central heating
  • Hot water
  • Telephone
  • Air conditioning in common areas
  • Patio Andaluz
General services
  • Rooms: 16
  • Non-smoking rooms
  • Extra bed
  • Dogs accepted
  • Computer with Internet
Hotel Puerta de las Granadas
Cuesta de Gomérez, 14 (18009) - Granada (Spain)

Access:

 

Overall rating:  8.5 Based on the last 40 of 444 reviews

Would you recommend this hotel?

  • Yes: 87.5%
  • No: 2.5%
  • I don't know: 10%

Rating by subject

  • Cleanliness: 9.3
  • Location: 10
  • Common facilities and services: 7.3
  • Staff: 9.3
  • Quietness: 8.2
  • Room: 7.4
  • Value for money: 7.8

October/2017 Someone from USA thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: Great location
  • Negative: No parking nearby
  • I RECOMMEND it for... Young travelers, Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear Guest, Thank you for your overwhelming opinion and your valuation. It is really important for us to know that you enjoyed your stay at our hotel thanks, to our privileged location in a step from Alhambra and in the heart of City Center. We are sorry your opinion about the parking,as you have noticed, our privileged location in the heart of the Granada Center and a step from Alhambra and for this reason we have not parking private because we are located in a protected area. Instead we offer all our clients a special rate with the nearest parking (400 meters from the hotel) and for it, we make a suite and we treat all the reservations of our customers one by one to make their arrival and stay as comfortable as possible by sending them all the right access. It would be a pleasure that we could host you again in your next visit to our beautiful city. Best regards, "

October/2017 Someone from Canada thinks:

  • Overall rating: 7
  • Would you recommend it? Yes
  • Positive: Le positionnement dans le quartier historique
  • Negative: D'avoir une salle de bain pour handicapé sans l'être. Si on ne voulait pas que l'entièreté du plancher soit trempé c'était plutôt compliqué. Il fallait essuyer par terre pour ne pas avoir les deux pieds dans l'eau devant le lavabo.
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST... Luxury, Modern style lovers, Travelers with a car
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 5
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 2
  • The hotel's reply:

    "Cher client Merci beaucoup pour votre avis. Merci de noter que par loi nous sommes obligés d avoir au moins une chambre adapté pour les handicapés, mais cette chambre est également souvent utilisé par ceux qui ne le sont pas car on n´avait jamais aucune problème avec ça. Pour votre cas, nous étions pleins et nous n'avions pas d'autre chambre à vous donner. En ce qui concerne le problème du plancher, nous n´avions aucune idée sur, autrement, notre personnel au service de maintenance l´aurai résolu immédiatement. Cordialement, "

October/2017 Someone from Perú thinks:

  • Overall rating: 5.9
  • Would you recommend it? Yes
  • Positive: La ubicación del hotel
  • Negative: La habitación.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 5
  • Room: 2.5
  • Value for money: 2.5
Stars it deserves 2
  • The hotel's reply:

    "Estimado cliente, Sentimos que nuestro hotel no haya satisfecho sus expectativas de viaje y que la habitación no fuera de su agrado. Nos alegra saber que nuestra localización le haya resultado positiva y que pudieran disfrutar de toda la oferta que Granada pone a disposición de nuestros clientes. Saludos cordiales"

October/2017 Someone from Australia thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: Location and excellent introduction.
  • Negative: Breakfast
  • I RECOMMEND it for... Older travelers, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear customer, We are glad to know that you have enjoyed your stay thanks our privileged location in the heart of the city center and in a step of the Alhambra with all the most important places and sightseeing around. We are sorry about our breakfast was not to his liking. We believe that this is quite varied and it offer fresh products that can meet the needs of our customers like coffee, tea, milk, juice, yogurts, fresh fruit, fresh bread, sandwich bread, fresh pastries, eggs, tortilla, tomato spreads, cheese, turkey, ham, etc.We hope we can host you again in your next visit to our beautiful city. Kindest regards. "

September/2017 Someone from Seattle WA USA thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: Friendly staff. Good location.
  • Negative:
  • I RECOMMEND it for... Older travelers, Couples
  • I recommend it especially AGAINST... Luxury, Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Dear guest, Thank you for your review. We are glad to know that due to our location you enjoyed all the things that Granada offers to our guests. Thank you for yyour comments about our staff, it has been a pleasure helping you during your stay. We hope to see you next time you come to Granada. best regards"

September/2017 Someone from U.S. thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Staff and location
  • Negative:
  • I RECOMMEND it for... Couples, Peace seekers
  • I recommend it especially AGAINST... Business travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear Mr. Guest, Thank you for your overwhelming opinion and your valuation. We are also very grateful for your opinion about our work. Our staff work every day for our guests to make them feel "like home", and the best pleasure we can have is to know that we have managed to be helpful for you. It is really important for us to know that you enjoyed your stay at our hotel thanks, to our privileged location in a step from Alhambra and in the heart of City Center. It would be a pleasure that we could host you again in your next visit to our beautiful city. Best regards, "

September/2017 Someone from UK thinks:

  • Overall rating: 6.7
  • Would you recommend it? I don't know
  • Positive: THE PERFECT LOCATION AND THE LOVELY STAFF
  • Negative: ROOM NOT TOO GOOD
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5 ROOM MADE UP AND CLEANED EVERY DAY BUT WOULD BENEFIT FROM A DEEP CLEAN IN THE BATHROOM
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10 EXCELLENT STAFF
  • Quietness: 5 SURPRISINGLY WE COULD HEAR A LOT OF RAISED VOICES FROM THE TOP OF THE LIGHT WELL.
  • Room: 5 VERY BASIC
  • Value for money: 5
Stars it deserves 2
  • The hotel's reply:

    "Dear guest, Thank you for your review that helps us for sure, to improve the quality of our services. We are glad to know that due to our location you enjoyed all the things that our lovely city offers to our guests, Thank you for your comments about our staff. It was a pleasure hosting you and hope to see you next time you come to Granada. Best regards"

August/2017 Someone from Madrid thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: La localización
  • Negative:
  • I RECOMMEND it for... Young travelers, Couples, Peace seekers
  • I recommend it especially AGAINST... Families
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente, Muchas gracias por valorar nuestro servicio. Sus valoraciones y comentarios nos ayuda a continuar mejorando nuestros servicios. Esperamos volver a alojarles en su próxima visita a Granada. Saludos"

August/2017 Someone from NC, USA thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Great staff.
  • Negative:
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10 Location is wonderful, close to many important sites.
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, thank you very much for your review. We are glad to know that your stay was satisfactory and that due to our central location you enjoyed our lovely city. Thank you for yor comments about our front desk team, It has been a pleasure helping you during your stay. We hope to see you next time you come to Granada Best regards"

July/2017 Someone from California, USA thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: The staff, very friendly and helpful
  • Negative: wifi was a bit on the slow side but I found that to be true and pretty much every hotel I stayed in Spain
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Peace seekers, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear Bass, Thank you for your opinion and your valuation. We are very grateful for your comment about our Staff, which is very important to us, as they constitute one of our best assets. Regarding the WIFI connection, this is the first complaint we have had about it as our clients are always very happy with the quality of it but we will check it out.We hope we can host you again in your next visit to our beautiful city. Kindest regards. "

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Hotel Puerta de las Granadas Cuesta de Gomérez, 14 Granada 18009 Spain
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