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Hotel Gran Hotel Turquesa Playa ****

Puerto de la Cruz,  Spain

Phone: +(34) 922371308 Fax: +(34) 922372923 E-mail:: reservas@conybarhotels.com

Price: 40 - 235 € (Average)

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Rating by guests: 6.8 Based on 70 reviews

The Grand Hotel Turquesa Playa is a place of reference in Puerto de la Cruz, a respected pioneer in the hotel world. It's spectacular Hall, the panoramic lift which will take you to the top plant to enjoy the magnificent views, the spacious installations for children, our restaurants and bars, and it's unbeatable location, will make your stay a gratifying experience. For children, we have a pool and a playground, one of the biggest and fullest of all Puerto de la Cruz, which, together with our amusing entertainment team, will make for an unforgettable experience. No need to mention the relief of parents when having their children in a place where they will enjoy what they like most. Our establishment has created a series of services aimed at our wide range of clients. Families with children, couples, business trips; all will feel comfortable, and for everybody there will be installations and services that will make their stay a magnificent experience.

Room Services
  • Rooms: 350
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Minibar (fee)
  • Terrace: some rooms
  • Climate control
  • Safe (fee)
  • Internet connection (fee): wireless
  • Bed linen changing: every four days
  • Housekeeping: daily
  • Bathroom Amenities
  • Tub or shower
  • Work Desk
  • Refrigerator
  • Wake Up Service/Alarm Clock
  • Music channels
Main facilities
  • Rooms: 350
  • Parking: hotel owned
  • Soft drink machine
  • Bar - coffee shop
  • Convention hall
  • Restaurant
  • Elevator
  • Internet connection (fee): wireless
  • Television
  • Garden
  • Swimming pool
  • Terrace
  • Lounge
  • Hot water
  • Library
  • Fire escape
  • Music channels
  • Air conditioning in common areas
  • Rooms/Facilities for Disabled Guests
  • Snack machine
  • Discotheque
  • Boutiques
  • Hair salon
  • Beauty salon
  • Children's Playground
General services
  • Rooms: 350
  • Currency exchange
  • Crib
  • Luggage check room
  • Computer with Internet
  • Dry Cleaning
  • 24-Hour Front Desk
  • Ticket service
  • Luggage Storage
  • Entertainment programs
  • Massage
  • Car Rental
Hotel Gran Hotel Turquesa Playa
Antonio Ruiz Alvarez, 7 - Urbanización Turquesa Playa (38400) - Puerto de la Cruz (Spain)

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Overall rating:  6.8 Based on the last 40 of 70 reviews

Would you recommend this hotel?

  • Yes: 50%
  • No: 27.5%
  • I don't know: 22.5%

Rating by subject

  • Cleanliness: 7.6
  • Location: 8.1
  • Common facilities and services: 5.2
  • Staff: 7.7
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 6.9

June/2014 Someone from La Coruña thinks:

  • Overall rating: 3
  • Would you recommend it? No
  • Positive: La piscina
  • Negative: La comida
  • I RECOMMEND it for... Budget travelers
  • I recommend it especially AGAINST... Young travelers, Couples, Luxury, Business travelers
  • Cleanliness: 7.5
  • Location: 5
  • Common facilities and services: 2.5 Estuvimos en este mismo hotel hace unos años y nos ha sorprendido muy negativamente el bajón en servicios.
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 2.5
Stars it deserves 2

June/2014 Someone from La Laguna (Tenerife) thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: Los servicios infantiles (piscinas, sala de juegos, posibilidades de reserva de habitaciones en función del número de adultos y edad de los niños, tronas en el restaurante, etc.)
  • Negative: Las tronas para bebes en el restaurante. Son incómodas, pesaban mucho para trasladarlas a la mesa y son calurosas (por el tipo de material plástico). Con una inversión que no creo que supere los 120 € pueden comprar el modelo básico de trona de IKEA y el servicio mejoraqría mucho (los bebés están mas rectos, son más ligeras para los padres y el personal del servicio, son más frescas, se limpian fácilmente, y son mucho más baratas que el modelo ofrecido).
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 5
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3

June/2014 Someone from Tenerife thinks:

  • Overall rating: 4.1
  • Would you recommend it? No
  • Positive: la atención del personal
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: Not rated
  • Common facilities and services: Not rated
  • Staff: 10
  • Quietness: 10
  • Room: 2.5
  • Value for money: 10
Stars it deserves 2

June/2014 Someone from Santa Cruz de Tenerife thinks:

  • Overall rating: 5.3
  • Would you recommend it? I don't know
  • Positive: LA UBICACIÓN DEL HOTEL
  • Negative: LA COMIDA
  • I RECOMMEND it for... Young travelers, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 7.5 El personal a veces no podía con tanta gente en el comedor.
  • Quietness: 5 Nos tocó habitación con vistas a la piscina, es normal el ruido, supongo...
  • Room: 5
  • Value for money: 5 Escogimos una oferta que no cumplieron del todo, ya que incluía botellas de agua y el día anterior a irnos no nos las entregaron por mas que las solicitamos.
Stars it deserves 3

June/2014 Someone from España thinks:

  • Overall rating: 2.4
  • Would you recommend it? No
  • Positive: Vistas desde la habitacion
  • Negative: buffet y encontrar arena en el suelo de la habitacion el dia de entrada. Que el domingo a las ocho de la mañana entrase la señora del servicio de habitaciones.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 2.5
  • Location: 5
  • Common facilities and services: Not rated
  • Staff: 2.5 el hotel necesita una renovacion profunda
  • Quietness: 2.5
  • Room: 5
  • Value for money: 2.5 Tenia muy buena experiencia en el diamant suite, de la misma cadena, pero como este hotel se anuncia como de adultos y viajo con niños decidi ir al turquesa playa, tambien de cuatro estrellas, si bien este ultimo inmerecidas.
Stars it deserves 2

May/2014 Someone from Guadalajara thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive: Estaba limpio y el servicio hera amable y atento.
  • Negative: Piscina interior climatizada de pago sin reflejar en pajina web al hacer la reserva.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3

April/2014 Someone from maria thinks:

  • Overall rating: 5.6
  • Would you recommend it? I don't know
  • Positive: La tranquilidad y la limpieza.
  • Negative: La calidad de la comida y la sensación de hotel viejo o deteriorado.
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers
  • I recommend it especially AGAINST... Young travelers, Luxury, Modern style lovers
  • Cleanliness: 7.5 En general, bastante limpio.
  • Location: 7.5 Lo suficiente aislado del bullicio pero bastante cerca de la zona centro.
  • Common facilities and services: 5 Lo básico.
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 5
Stars it deserves 2

March/2014 Someone from donostia thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: el trato de atención al cliente
  • Negative: el cafe del desayuno
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

January/2014 Someone from La Palma/ Tenerife thinks:

  • Overall rating: 7.4
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Classic style lovers
  • I recommend it especially AGAINST... Young travelers, Peace seekers
  • Cleanliness: 7.5
  • Location: 5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3

January/2014 Someone from Barcelona thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: el Buffet y la habitación y terraza y el servicio de limpieza . La limpieza de habitaciones a las 8h es demasiado temprano y se oye como arrastran los muebles al no haber moqueta.
  • Negative: el que no haya servicio gratuito de Internet a cualquier hora.Hoy día es un servicio básico y ya lo tienen varios hoteles y de inferior categoría. Ponerlo de 13h a 15h, cuando la mayoría de turistas no está ni en Puerto de la Cruz....Además faltan enchufes al ladode los sillones. Incluso en la habitación hay que retirar el mueble principal para tener acceso.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: Not rated
  • Staff: 5
  • Quietness: Not rated
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
Hotel Gran Hotel Turquesa Playa Antonio Ruiz Alvarez, 7 - Urbanización Turquesa Playa Puerto de la Cruz 38400 Spain
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