Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,174 reviews

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Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,174 reviews

TripAdvisor Rating  4.0/5  1,288 reviews

Mixed feelings

TripAdvisor rating 4.0/5

chantal v TripAdvisor review

I have mixed feelings about this hotel. Starting with the positives: the location is good. Across from Prado Museum, close to many good restaurants and bars and close to the bus stop when you're coming from the airport. The basic rooms are not too small and have a well equipped bathroom. Room and bathroom are kept very clean. We had a room at the front of the hotel with a little balcony looking out onto the Prado. Wifi in the room is good, not so in the breakfast area. Breakfast has a good selection of fresh foods (coffee is not the best though). The minibar has 5 soft drinks that are complementary. They are not restocked. There is a kettle and some soluble coffee, no nespresso. There are no bathrobes. Pablo at the reception was extremely friendly and nice... Some staff are friendly... However, upon arrival, check in was done with a long face making me feel unwelcome. I am a Diamond All Accor member and yes, I am used to being treated like a VIP in hotels of the Accor chain. This hotel did not make me feel special in any way. There was no upgrade even though I kindly asked for one months before our arrival. There were lovely chocolate snacks in the room as an apology which was a nice gesture, but they simply replaced the welcome gift. I e-mailed beforehand that it was my boyfriend's birthday during our stay and a special gift was agreed upon (birthday cake). However, there was no gift even though during our stay I reminded staff that we were celebrating his special day. If you are looking for an impersonal hotel with good rooms and a good location and you can get a good deal then I would recommend the hotel. If you are looking for that little extra and especially if you are used to being pampered in hotels (or you have expectations because you are a Diamond member), then I suggest you look elsewhere. I find it a pity, a smile and keeping their promises would have made all the difference for me.

Easy access to many places of interest

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Friendly, comfortable, good location for sightseeing

Dear KAREN E., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk Department

Experience-top notch service and comfort at conveniently located hotel in the city center

Customer review rating 5.0/5

Sheelah K. Families - Confirmed reviews ALL

Our stay at the hotel was truly exceptional, and Rosario's service added an extra layer of warmth and attentiveness that made our experience memorable; her genuine care and professionalism went above and beyond, creating a lasting positive impression. Thank you so much for your hospitality and to the other staff in this hotel.

Dear SHEELAH VANESSA K., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Well located comfortable but noisy hotel

Customer review rating 3.5/5

Sue H. Solo - Confirmed reviews ALL

Extremely well located modern hotel opposite the Prado. My room was small and a bit spartan but had a comfortable bed and adequate storage space. The bathroom was good, with a nice shower, products and hairdryer. Unfortunately because of the hard floors in the bedroom above there was a lot of noise from the room above. I could hear them walking around early and late, and on the last year dragging the hoover as I got up.

Dear SUSAN H., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk Manager

The staff are amazing…..

Customer review rating 5.0/5

Jblack Couples - Confirmed reviews ALL

The staff are amazing. We had trouble entering the road due to the police had called off the road for a religious festival, but the staff were very helpful talking direct to the police so we could gain access to the hotel and the parking.. The room is very comfortable clean breakfast has a great buffet with plenty of choice. The hotel is located directly opposite the Prado Museum and a two minute walk away from the touristic bus stop. If we could go to Madrid again, we will definitely stay here.. we thank everyone at the hotel

Dear JEAN B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessia Gobbo Front desk department

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Other web-users rate our hotel

  • 775 reviews 9.4/10 Location
  • 758 reviews 6.8/10 Room
  • 877 reviews 9.1/10 Service
  • 69 reviews 2/10 WiFi
  • 456 reviews 5/10 Comfort
  • 429 reviews 8.2/10 Breakfast
  • 243 reviews 8.6/10 Cleanliness

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