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Pensión Ur-Alde **

Donostia-San Sebastian,  Spain

Phone: +34 94 342 2581 E-mail:: info@ur-alde.com

Price: 53 - 220 € (Average)

Rating by guests: 9.7 Based on 73 reviews

Pensión Ur-Alde
Puerto, 17 - 2º (20003) - Donostia-San Sebastian (Spain)

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Overall rating:  9.7 Based on the last 40 of 73 reviews

Would you recommend this hotel?

  • Yes: 100%
  • No: 0.0%
  • I don't know: 0.0%

Rating by subject

  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 9
  • Staff: 10
  • Quietness: 8.3
  • Room: 9.2
  • Value for money: 9.1

June/2019 Someone from Cheshire, England thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: How friendly helpful and informative the guys there were, pointing out best restaurants, bars, trips. Also the location was sensational
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Modern style lovers, Budget travelers, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Hello, Thank you very much for this review. We always try to provide the guests with all the information needed. Hope to see you again nex time. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

May/2019 Someone from Georgia USA thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: The staff! Kindest and most helpful team! Above and beyond helpful!
  • Negative: The AC was not on yet and the nights were quite warm. We had to leave our windows open for the cool, and then it was too loud. Also, though the room looked very clean, the toilet room, which thankfully was separated by a door, had a bad urine smell.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Except for the before-mentioned odor
  • Location: 10 Fantastic!
  • Common facilities and services: 7.5
  • Staff: 10 Best and most helpful staff ever!!!
  • Quietness: 7.5 Unless windows are open - then extremely noisy
  • Room: 7.5
  • Value for money: 7.5 Once the AC was turned on, at our request, it was fine
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thanks for your confidence on us and your visit. We always try to do our best and thanks to this kind of reviews we can do it better! I apologize about the urine smell, we will pay more attention from now and also for asking the AC. Hope to welcome you again next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

May/2019 Someone from Gothenburg, Sweden thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: The location, the staff, clean and nice room
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5 No common facilities, but in our case we did not miss that!
  • Staff: 10
  • Quietness: 7.5 Quiet to be a hotel in the "middle of everething".
  • Room: 10
  • Value for money: 10
Stars it deserves 2
  • The hotel's reply:

    "Hello, Thank you very much for your confidence on us for your holidays and to take time for theese comments. It's always important for us to try to learn and improve. You will be more than welcome again next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

December/2018 Someone from Euskadi thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers, Budget travelers
  • I recommend it especially AGAINST... Older travelers, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 2.5
  • Quietness: Not rated
  • Room: 5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hola, Muchas gracias por esta valoración. Siempre aprendemos de ello. Esperamos poderle atender otra vez en su próxima visita. Un saludo, Aritz Dendategi Gerente Pensión Ur-Alde"

December/2018 Someone from Barcelona thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: La situación
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Modern style lovers, Healthy lifestyle
  • I recommend it especially AGAINST... Peace seekers, Handicapped, Budget travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Hola, Muchas gracias por esta valoración. Siempre aprendemos de ello. Esperamos poderle atender otra vez en su próxima visita. Un saludo, Aritz Dendategi Gerente Pensión Ur-Alde"

November/2018 Someone from Vienna thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: The friendly host, warm welcome, helpful support, generousitiy
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 2
  • The hotel's reply:

    "Hello, Thank you for your remarks, we always learn with them, Hope to welcome you next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

October/2018 Someone from New York thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: The staff were very helpful and professional and had good local restaurant suggestions. The location was great. The room had some unexpected touches for a hotel of its' class. Requests we made were promptly and professionally handled.
  • Negative: I disliked nothing about the stay.
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Classic style lovers, Modern style lovers, Handicapped, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10 The street was very noisy at night because of the location in the most interesting part of town but the soundproofing was great
  • Room: 7.5 Had a balcony overlooking the street. The shower was great. Excellent for a hotel of its' class.
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thank you evry much for this review. We always read with interest the reviews to learn about them. You will be welcome again whenever you want. Best regards. Aritz Dendategi (Manager Pension Ur-Alde)"

September/2018 Someone from Paises Bajos thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: Ubicacion
  • Negative:
  • I RECOMMEND it for... Couples, Modern style lovers, Handicapped
  • I recommend it especially AGAINST... Luxury, Peace seekers, Business travelers, Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 10
  • Room: 5
  • Value for money: 5
Stars it deserves 2
  • The hotel's reply:

    "Hello, Thank you evry much for this review. We always read with interest the reviews to learn about them. You will be welcome again whenever you want. Best regards. Aritz Dendategi (Manager Pension Ur-Alde) Hola, Muchas gracias por esta valoración. Siempre intentamos mejorar con los comentarios de nuestros clientes. Serán siempre bienvenidos otra vez cuando quieran. Un saludo, Aritz Dendategi. (Gerente Pensión Ur-Alde)"

September/2018 Someone from Argentina thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Todo. La ubicación es ideal cerca de todo
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Handicapped
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Hola, Muchas gracias por esta valoración. Siempre intentamos mejorar con los comentarios de nuestros clientes. Serás bienvenida otra vez cuando quieras. Un saludo, Aritz Dendategi Pensión Ur-Alde"

August/2018 Someone from Zaragoza thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: Todo
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Hola, Muchas gracias por esta valoración. Siempre intentamos mejorar con los comentarios de nuestros clientes. Seréis bienvenido otra vez cuando queráis. Un saludo, Aritz Dendategi Pensión Ur-Alde "

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Pensión Ur-Alde Puerto, 17 - 2º Donostia-San Sebastian 20003 Spain
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