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Pensión Ur-Alde **

Donostia-San Sebastian,  Spain

Phone: +34 94 342 2581 E-mail:: info@ur-alde.com

Price: 53 - 220 € (Average)

Rating by guests: 9.7 Based on 73 reviews

Pensión Ur-Alde
Puerto, 17 - 2º (20003) - Donostia-San Sebastian (Spain)

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Overall rating:  9.7 Based on the last 40 of 73 reviews

Would you recommend this hotel?

  • Yes: 100%
  • No: 0.0%
  • I don't know: 0.0%

Rating by subject

  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 9
  • Staff: 10
  • Quietness: 8.3
  • Room: 9.2
  • Value for money: 9.1

August/2019 Someone from Turin, Italia thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: La ubicación centralísima, el baño muy spacioso y moderno, la amabilidad de Aitor!
  • Negative:
  • I RECOMMEND it for... Young travelers, Families, Modern style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hi, Thanks for your feedback, it's very important for us. Hope to welcome you again also next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

August/2019 Someone from Glasgow thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Location
  • Negative:
  • I RECOMMEND it for... Couples, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hi, Thanks for your feedback, it's very important for us. Hope to welcome you again next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

August/2019 Someone from UK thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive: Location and service
  • Negative: Noise from the other rooms including the toilets!
  • I RECOMMEND it for... Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: Not rated Unacceptable. We could hear toilets and neighbours conversations.
  • Room: 5 Bathroom was not well ventilated
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    "Hi, Thanks for your feedback, it's very important for us. We are sorry about the soundproof we will try to do our best with it. Hope to see you again. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

July/2019 Someone from Bordeaux thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Le style original et la propreté
  • Negative: Le bruit des portes qui claquent dans la nuit
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10 Si chambre opposée de la rue piétonne
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    " Merci beaucoup pour votre réponse, c'est important pour nous. Nous sommes heureux de savoir que vous avez aimé notre style et notre propreté. Je vais dire à tout le personnel. En ce qui concerne le bruit, nous faisons tous que c'est posible mais le immeuble est ancienne et c'est compliqué. Nous espérons vous revoir bientôt. Cordialement, Aritz Dendategi Manager Pensión Ur-Alde"

July/2019 Someone from I am from Texas and was in San Sebastian for the Donosti cup soccer tournament my son was playing in. He stayed with the team in a dorm, so I was in this pension. Location is great, near :a Concha Beach and directly in the old city. thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: Location,location,location
  • Negative:
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Hello Jeff, Hope everything is fine. Thank you for your review; we always learn about them. Hope you enjoyed our location as mentioned and hope to see you again next time. Best regards, Aritz Dendategi Manager Pensión Ur-Alde "

July/2019 Someone from United Kingdom thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Location and helpfulness of staff
  • Negative: Thin walls
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thank you for this feedback, it's important for us. All the team tries to do their best to provide the best guest experience. The sound isolation it's the best we can on an old building like we have that is why all the windows have already triple glass. Despite that I am happy to see that you enjoied your stay with us. Hope to see you next time also. Best regards, Aritz Dendategi Manager Pensión Ur-Alde"

June/2019 Someone from United States thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Customer service and location
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Modern style lovers, Budget travelers
  • I recommend it especially AGAINST... Luxury, Classic style lovers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10 Aiton was so helpful and accommodating! He helped us with area recommendations that were right on target. Thanks!
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 2
  • The hotel's reply:

    "Hello, Thank you for this feedback, it's important for us. I will let Aitor about your satisfaction. All the team tries to do their best to provide the best guest experience. Hope to see you next time also. Best regards, Aritz Dendategi Manager Pensión Ur-Alde"

June/2019 Someone from Germany thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: location in old town; friendly staff, bikes available
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thank you for your feedback. It's always important for us to learn. We are happy to see that you enjoied your stay with us and that you would recomend it. Hope to welcome you soon again. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

June/2019 Someone from USA thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: Fantastic location and hosts
  • Negative: Room was small
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Budget travelers
  • I recommend it especially AGAINST... Families, Peace seekers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thank you for your feedback. It's always important for us to learn. We are happy to see that you enjoied your stay with us and that you would recomend it. Hope to see you soon again. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

June/2019 Someone from London thinks:

  • Overall rating: 6.6
  • Would you recommend it? I don't know
  • Positive: The location and the super friendly front desk service
  • Negative: The noise (almost like constant running water!) and the scruffy view from the balcony into the courtyard
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST... Peace seekers
  • Cleanliness: 10 The room was super clean and very comfortable except for the cold linoleum on the floor (carpet or rugs would be nicer!)
  • Location: 10 Perfect location in the old town
  • Common facilities and services: 10 There weren't any common facilities that we used
  • Staff: 10 Super friendly and helpful with recommendations. Very efficient check in and out.
  • Quietness: 2.5 Although there was no real noise from the street (which was great considering we were in the centre of town), there was the sound of pipes or running water all through the night and it was really noisy and irritating
  • Room: 7.5 Great shower, plenty of room for storage, tea/coffee making facility and a very comfortable bed
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hi, Thank you for your review, it's always important for us. I am sorry for the noisy reighnbourgs, we building is very old and the isolation it's difficult even though we try to do our best. Happy to see that the service that my coleagues provided you was nice. You will be welcome again wheneer you want. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

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Pensión Ur-Alde Puerto, 17 - 2º Donostia-San Sebastian 20003 Spain
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