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Hotel ValleMar ****

Puerto de la Cruz,  Spain

Phone: +34 92 238 4800 Fax: +34 92 238 3408 E-mail:: info@vallemar.com

Price: 90 - 300 € (Average)

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Rating by guests: 8.9 Based on 65 reviews

Having a functional and classic design this hotel to few steps from the beach, you will find it the ideal place for enjoying the typical Spanish culture. It has 171 rooms that include services like satellite television, heating and air-conditioning and full bathroom. Designed to offer its guests all the comforts and a good price. Travelling with your pets will not be a problem as they can also stay with us, it is accessible for disabled guests and it has an excellent restaurant service. Ideal place for relaxing and enjoying your sunny family holiday or with your partner by the sea.

Room Services
  • Rooms: 172
  • Telephone: in room
  • Television: pay channels
  • Hairdryer
  • Minibar
  • Climate control
  • Safe
  • Bath robe
Main facilities
  • Rooms: 172
  • Bar - coffee shop
  • Restaurant
  • Rooms/Facilities for Disabled Guests
  • Heated swimming pool
General services
  • Rooms: 172
  • Dogs accepted
  • Entertainment programs
Hotel ValleMar
Avda. de Colón, 4 (38400) - Puerto de la Cruz (Spain)

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Overall rating:  8.9 Based on the last 40 of 65 reviews

Would you recommend this hotel?

  • Yes: 95%
  • No: 2.5%
  • I don't know: 2.5%

Rating by subject

  • Cleanliness: 8.9
  • Location: 10
  • Common facilities and services: 8.6
  • Staff: 9.5
  • Quietness: 7.6
  • Room: 7.8
  • Value for money: 8

August/2019 Someone from Panama thinks:

  • Overall rating: 3.6
  • Would you recommend it? No
  • Positive:
  • Negative: No hay service room No colocan en el baño lo mínimo indispensable que si colocan en un hotel 4 estrellas (shampoo acondicionador) etc La caja fuerte estaba mala y me la cobraban aparte
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: Not rated
  • Staff: Not rated
  • Quietness: Not rated
  • Room: 5
  • Value for money: Not rated
Stars it deserves 1
  • The hotel's reply:

    "Estimado cliente, lamentamos su valoración tan negativa y nos disculpamos por los inconvenientes surgidos durante su estancia. Informarles que sí disponemos tanto de shampoo como acondicionador en la ducha con dispensador, lamentamos que no lo haya visto ni nos haya informado al respecto para poder avisarle. Esperamos que aún así haya disfrutado de nuestras instalaciones y de su estancia. "

July/2019 Someone from TENERIFE thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: El trato personal y el servicio de restauración del hotel.
  • Negative: Modernizaría la decoración de las habitaciones.
  • I RECOMMEND it for... Older travelers, Families, Couples
  • I recommend it especially AGAINST... Young travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su valoración. Nos complace recibir una puntuación tan alta y ver que haya disfrutado de su estancia con nosotros. Tomamos nota de las sugerencias para mejorar en la medida de lo posible y esperamos poder volver a tenerle como cliente. "

July/2019 Someone from Madrid thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchísimas gracias por su tan buena valoración. Es un placer para nosotros ver que todo ha sido de su agrado. Esperamos tener la suerte de volver a verles en el hotel muy pronto. "

June/2019 Someone from Caletillas S/C de Tenerife thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: La comida, la piscina climatizada y sobre la atención de todo el personal que se merece un diez
  • Negative: La habitación estándar es un poco triste
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Classic style lovers, Handicapped, Business travelers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 2
  • The hotel's reply:

    "Muchas gracias por su valoración. Le agradecemos los comentarios positivos que nos dedica y tomamos nota de las mejoras sugeridas. Esperamos volver a verles en el hotel muy pronto. "

June/2019 Someone from Tenerife thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su valoración. Es un placer para nosotros poder ver que ha disfrutado de la estancia con nosotros y nos da una tan buena valoración. Esperamos poder volver a tenerle como cliente en el hotel. "

January/2019 Someone from PARIS thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: Tout d'une manière générale
  • Negative: les buffets qui sont répétitifs et qui le soir vers 20h30 sont froids (pour les plats chaud) et qu'il n'y a pas un seul micro onde dans la salle pour pourvoir de réchauffer
  • I RECOMMEND it for... Young travelers, Couples, Peace seekers, Classic style lovers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5 l'insonorisation entre les chambres est loin d'être parfaite
  • Room: 5 insonorisation - douche dangereuse sol glissant
  • Value for money: 7.5 Dommage qu'au départ par téléphone on m'ait proposé un prix supérieur de 80 euros par jour en prétextant qu'il s'agissait d'une assurance qui permettait d'être remboursé du séjour si par malheur je ne pouvais venir !!!! faits exposé à Anna Exposito
Stars it deserves 4
  • The hotel's reply:

    "Thank you for your rating. We are pleased that you enjoyed your stay, and we apologize for the inconvenience encountered during your stay. We hope to see you again soon."

January/2019 Someone from Genève thinks:

  • Overall rating: 7.7
  • Would you recommend it? Yes
  • Positive: La situation en bord de mer
  • Negative: Les couloirs
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 5
  • Quietness: 5
  • Room: 5
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    "Thank you for your rating. We are pleased that you enjoyed your stay, and we apologize for the inconvenience encountered during your stay. We hope to see you again soon."

December/2018 Someone from UK thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: The position of the Hotel on the street
  • Negative: food in the buffet in the Hot selection was sometimes cold at breakfast and evening meal on most days at different times.
  • I RECOMMEND it for... Older travelers, Couples, Luxury
  • I recommend it especially AGAINST...
  • Cleanliness: 10 very clean around hotel and the room
  • Location: 10 good location for all
  • Common facilities and services: 10 very well appointed
  • Staff: 10 helpful staff in all aspects
  • Quietness: 5 can suffer noisy guests and outside in street can be heard
  • Room: 7.5 lacked a fridge, otherwise ok
  • Value for money: 7.5 reasonable value for facilities offered.
Stars it deserves 4
  • The hotel's reply:

    "Thank you for your rating. We are pleased that you enjoyed your stay, and we apologize for the inconvenience encountered during your stay. We hope to see you again soon."

November/2018 Someone from Uk thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: The hotel is centrally situated and the friendly helpful staff
  • Negative: The bed matress was very firm
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 5
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "INGLÉS Thank you for your rating. We are pleased that you enjoyed your stay, and we apologize for the inconvenience encountered during your stay. We hope to see you again soon. "

October/2018 Someone from SANTA CRUZ DE TENERIFE thinks:

  • Overall rating: 6.7
  • Would you recommend it? Yes
  • Positive: la ubicación y las vistas
  • Negative: que la habitación no tenga minibar, siendo un hotel de 4* que pida un zumo de naranja natural y tenga que pagarlo teniendo el desayuno incluido con la estancia, deja en mal lugar al hotel,le quita categoría.
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5
  • Room: 2.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Gracias por su valoración. Lamentamos los inconvenientes surgidos durante su estancia y anotamos sus quejas para intentar mejorar en la medida de lo posible lo que nos menciona. Esperamos que hayan pasado una estancia agradable con nosotros. "

Online reservation
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Hotel ValleMar Avda. de Colón, 4 Puerto de la Cruz 38400 Spain
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