Hotel Suite Villa María *****
Adeje, Spain
Phone: 922 16 85 84 Fax: 922 16 85 83
Av. de los Acantilados s/n (38679) - Adeje (La Caleta - Adeje) (Spain)
Access:
Would you recommend this hotel?
- Yes: 95%
- No: 5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 10
- Location: 8.2
- Common facilities and services: 9
- Staff: 10
- Quietness: 9.5
- Room: 9.4
- Value for money: 8.3
June/2016 Someone from UK thinks:
- Overall rating: 8.7
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The hotel's reply:
"Dear Guest: Thank you so much for your time taken to rate your stay at Hotel Suite Villa María. We are really thankful for the score given to us even with the situation you have described and for which we have to apologize. We are sincerely sorry for the ants found in the Villa. We are aware of the problem, consequence of the high temperatures and humidity suffered in June. Now we think that the problem have been completely solved and we will work hard to avoid this situation happen again. We emphasize our most sincere apologies and we hope that this situation does not discourage you about coming back to host with us in your next visit to Tenerife, because we are sure that you will appreciate much more your stay next time. We will be looking forward to welcoming you. Best Regards, Guest Relations Team Hotel Suite Villa María"
June/2016 Someone from La Orotava thinks:
- Overall rating: 9.8
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The hotel's reply:
"Estimado cliente: Muchísimas gracias por dedicar unos minutos a evaluar su estancia en nuestro hotel. Nos alegra mucho leer que su experiencia con nosotros ha sido satisfactoria y le agradecemos enormemente la altísima puntuación que nos ha otorgado, así como su evaluación positiva de gran parte de nuestros servicios. Estamos encantados de saber que le ha gustado nuestro resort y esperamos tener la oportunidad de volver a alojarle muy pronto. Saludos cordiales, Equipo de Atención al Cliente Hotel Suite Villa María"
June/2016 Someone from London thinks:
- Overall rating: 9.4
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The hotel's reply:
"Dear Guest: Thank you so much for your time taken to evaluate your time hosting in Hotel Suite Villa María, and also for the good rating you have given to us. We are very happy to see that you had a good time with us and we hope to have the opportunity of hosting you again very soon. Best Regards, Guest Relations Team Hotel Suite Villa María"
June/2016 Someone from UK thinks:
- Overall rating: 9.9
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The hotel's reply:
"Dear Guest: Thank you very much for such a high rating of your stay in Hotel Suite Villa María. We are happy to know that you enjoyed so much your time with us and we are already looking forward to welcoming you again in your visit, hoping to be soon. Best Regards, Guest Relations Team Hotel Suite Villa María "
June/2016 Someone from Switzerland thinks:
- Overall rating: 9.6
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The hotel's reply:
"Dear Guest: Thank you so much for your high score in our system. We are happy to know that you enjoyed your time with us and hope to have the honour of your visit again soon. Best Regards, Guest Relations Team Hotel Suite Villa María"
May/2016 Someone from Scotland thinks:
- Overall rating: 7.6
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The hotel's reply:
"Dear Guest: First of all, thank you so much for the time taken to evaluate our hotel. We have to apologize for the situation you expose in your comment. We cannot know the hour you contacted our staff to ask for your drinks, but we can ensure you that we have service for our guests until 23h. in the evenings. We had taken note of your inquire and we will investigate to figure out what exactly happened in you case, in order to avoid other clients to suffer the same situation. Thank you so much for your comment. Best Regards, Guest Relations Team Hotel Suite Villa María"
May/2016 Someone from Krefeld-Hüls thinks:
- Overall rating: 8
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May/2016 Someone from Bettmeralp thinks:
- Overall rating: 8.1
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May/2016 Someone from Northern Ireland thinks:
- Overall rating: 9.2
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The hotel's reply:
"Dear Guest: Thank you so much for your evaluation and for the high rating you have given to our Hotel. We are happy to see that in general terms you had a good experience while hosting in Hotel Suite Villa María. We really apologize if you had troubles with our WiFi connection service. We have taken good note of your comment to go on working in the improvement of the system in order to be able to satisfy all the necessities of our guests. We hope to see you back at our resort soon. Best Regards, Guest Relations Team Hotel Suite Villa María"
May/2016 Someone from tenerife thinks:
- Overall rating: 9.1
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The hotel's reply:
"Estimado cliente: Muchas gracias por dedicar parte de su tiempo a evaluar su estancia en el hotel. Nos alegra enormemente saber que su experiencia ha sido mayormente satisfactoria tal y como podemos deducir de las buenas puntuaciones que nos ha otorgado y que le agradecemos sinceramente. Esperamos volver a contar con su presencia pronto en Hotel Suite Villa María y ser capaces de seguir cumpliendo con sus expectativas. Un cordial saludo, Equipo de Relaciones con el Cliente, Hotel Suite Villa María. "