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Hotel Servatur Puerto Azul ***

Mogán,  Spain

Phone: +34 92 856 0591 Fax: +34 92 856 1028 E-mail:: puertoazul@servatur.com

Price: 0 € (Average)

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Rating by guests: 8.0 Based on 77 reviews

Hotel Servatur Puerto Azul
Avenida de la Cornisa, 13 (35130) - Mogán (Spain)

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Overall rating:  8.0 Based on the last 40 of 77 reviews

Would you recommend this hotel?

  • Yes: 77.5%
  • No: 10%
  • I don't know: 12.5%

Rating by subject

  • Cleanliness: 7.6
  • Location: 7.6
  • Common facilities and services: 6.5
  • Staff: 8.2
  • Quietness: 7.2
  • Room: 7.5
  • Value for money: 7.9

February/2018 Someone from Sweden thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST... Budget travelers
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Thank you so much for your review. We will be more than happy to welcome you back! Kind regards, Servatur Puerto Azul."

February/2018 Someone from Norway thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: The Balcony at Block 3
  • Negative: The restaurant
  • I RECOMMEND it for... Older travelers, Families, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear guest, It is fabulous to check that you enjoyed the views from your block. We are very lucky for having incredible views!. On the other hand, we are sorry for not reaching your complete satisfaction regarding to the restaurant. We would have liked to know more about it. Kind regards, Servatur Puerto Azul."

February/2018 Someone from Finland thinks:

  • Overall rating: 4.8
  • Would you recommend it? I don't know
  • Positive: The selektion of meat was good on the buffé.
  • Negative: Rooms, not renovated.
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST... Young travelers, Modern style lovers, Business travelers, Healthy lifestyle
  • Cleanliness: 2.5 Several days without cleaning.
  • Location: 5
  • Common facilities and services: 2.5 No gym.
  • Staff: 7.5
  • Quietness: 7.5
  • Room: Not rated
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Dear guest, Thank you for taking your time and writing a review about your stay at Servatur Puerto Azul. We like that you have highlighted our food service. Our buffet offers a wide variety and our thematic evenings, including Mexican, Chinese or Canary dinners. Regarding the apartment, we feel sorry for not having fulfilled your expectations. We have different type of apartments which can better suit you, for example, our superior rooms have air conditioning and they have a modern design which may be a good choice for you. We hope that you decide to come back and we wncourage you to choose our renovated rooms! Kiind regards, Servatur Puerto Azul."

January/2018 Someone from Sweden thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: The friendliness of the staff.
  • Negative:
  • I RECOMMEND it for... Families, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Thank you for your review! You cannot imagine the happiness that we feel for receiving this lovely review about your stay at Servatur Puerto Azul. It is a pleasure have guests like you. We are very proud that you liked our staff. They are definitely doing a good job towards our customer's satisfaction. We are improving step by step our hotel and it is fantastic that you noticed it! "

January/2018 Someone from Uk thinks:

  • Overall rating: 9.1
  • Would you recommend it? Yes
  • Positive: Very helpful staff and very good choice of food daily
  • Negative:
  • I RECOMMEND it for... Families, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear guest, Thank you so much for rating Servatur Puerto Azul with a 9/10. You had a lovely holiday and we are more than happy that you share your experience with other readers. Thank you for your kindly words! Kind regards, Servatur Puerto Azul."

January/2018 Someone from Copenhague thinks:

  • Overall rating: 5.1
  • Would you recommend it? I don't know
  • Positive: La habitación
  • Negative: Sólo tuvimos agua caliente el primer día, y a pesar de comunicarlo no se solucionó y el segundo día y el día de salida nos duchamos con agua fría. La últmima vez que etuvimos el agua de la ducha se salió por todo el apartamento.
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST... Couples
  • Cleanliness: 7.5
  • Location: 5 http://asset3.hotelsearch.com/images/gauge_on_center.png?1439468716
  • Common facilities and services: 2.5
  • Staff: 10
  • Quietness: 2.5
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente, Sentimos que sufriera el incidente que describe. Nos preocupamos por todos nuestros huéspedes y esta situación no corresponde con la calidad de servicio que queremos ofrecer. Acepte nuestras más sinceras disculpas. Hablaremos con el departamento encargado para averiguar qué pasó. Gracias por visitarnos, un saludo. Servatur Puerto Azul"

January/2018 Someone from The Netherlands thinks:

  • Overall rating: 3.4
  • Would you recommend it? No
  • Positive: The meals, but not the very best
  • Negative: Old dilapidated hotel
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Older travelers, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Business travelers, Healthy lifestyle
  • Cleanliness: 5 Not every day cleaning in the room, cleaning around our stuf
  • Location: 10 Nice views
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 2.5
Stars it deserves 2
  • The hotel's reply:

    "Dear guest, It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that the condition of our hotel didn't exceed your expectations. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. Thank you for writing about it. Kind regards, Servatur Puerto Azul"

December/2017 Someone from Tenerife thinks:

  • Overall rating: 3.3
  • Would you recommend it? No
  • Positive:
  • Negative: Si eres Español no te tienen en cuenta.Destinado a extranjeros.
  • I RECOMMEND it for... Young travelers
  • I recommend it especially AGAINST... Luxury, Modern style lovers, Budget travelers, Healthy lifestyle
  • Cleanliness: 5
  • Location: Not rated
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 5
  • Room: 5
  • Value for money: 2.5
Stars it deserves 2

December/2017 Someone from Sweden thinks:

  • Overall rating: 6.8
  • Would you recommend it? Yes
  • Positive: Friendly staff
  • Negative: The all inclusive food
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3

December/2017 Someone from Gran canaria thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: Personal
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4
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Hotel Servatur Puerto Azul Avenida de la Cornisa, 13 Mogán 35130 Spain
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