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Hotel Senator Mar Menor Golf & Spa Resort ****

Los Alcázares,  Spain

Phone: +34 96 858 3060 Fax: +34 96 858 4060

Price: 60 - 300 € (Average)

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Rating by guests: 8.1 Based on 392 reviews

Senator Mar Menor Golf & Spa Resort**** is an exclusive and new hotel-spa, perfectly located next to Mar Menor in Los Alcázares, Murcia, 10 minutes from the beaches and from Murcia-San Javier Airport. With 85 rooms and 174 tourist apartments, all of them fully equipped, the hotel is integrated in a stunning professional 18-hole golf course. The resort has a restaurant, outdoor swimming pool surrounded by gardens, heated indoor pool, free gym, rooms to host events and a magnificent spa centre with health and beauty treatments so you can enjoy the perfect relaxing holiday.

Hotel Senator Mar Menor Golf & Spa Resort
Avenida Príncipe Felipe, s/n (30710) - Los Alcázares (Spain)

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Overall rating:  8.1 Based on the last 40 of 392 reviews

Would you recommend this hotel?

  • Yes: 80%
  • No: 12.5%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 7.8
  • Location: 5.2
  • Common facilities and services: 6.4
  • Staff: 7.9
  • Quietness: 8.4
  • Room: 8.6
  • Value for money: 8.3

September/2019 Someone from valencia thinks:

  • Overall rating: 7.2
  • Would you recommend it? Yes
  • Positive: Las camas son comodisimas, muchas facilidades para cualquier necesidad.
  • Negative: El moho de las paredes de la ducha. entre las baldosas salían manchas de moho bastante desagradables. Tuve que pedirle a la mujer de la limpieza que me las quitara el 2do día de estar allí. El spa una decepción, una de las duchas no funcionaba y es caro para lo que se ofrece.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Families, Couples, Peace seekers
  • Cleanliness: 5 excepto el moho entre las baldositas de la ducha, el resto muy bien
  • Location: 5
  • Common facilities and services: Not rated el spa fue una decepción muy grande, si lo sé no lo contrato.
  • Staff: 7.5 pedí una botellita de aceite y en recepcion no me facilitaron ninguna solucion ya que "la cafeteria estaba cerrada hasta que no acabara el desayuno del buffet" pero en el buffet si que me ayudaron así que sin problemas
  • Quietness: 10
  • Room: 2.5 vistas a la carretera, bastante feas y con olor a estiércol todos los días que estuvimos alli.
  • Value for money: 7.5
Stars it deserves 3

September/2019 Someone from Murcia thinks:

  • Overall rating: 3.9
  • Would you recommend it? I don't know
  • Positive: Nada
  • Negative: La poca atención hacia el cliente
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: Not rated Sin luz, ni agua y no son capaces de llamar al cliente para informar de la situación para que tenga la posibilidad de decidir, no una vez en el establecimiento, por no perder la venta, experiencia muy negativa. Tanto de la central al conocimiento de esta situación como del propio hotel. Alternativa? apartamento en un 3º sin ascensor, si llego a ser una persona con movilidad reducida, me suben en brazos? muy mala gestión profesional por su parte, lo siento.
  • Quietness: 10
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3

September/2019 Someone from UK thinks:

  • Overall rating: 0.7
  • Would you recommend it? No
  • Positive: Nothing at all our stay over the weekend was dreadful.
  • Negative: Whilst I sympathised with all staff regarding the terrible flooding in the Murcia region on Thursday and Friday 12/13 September there was little regard shown to hotel guests with regard to providing basic food and ensuring the hotel continued to function. On arrival it took over an hour and a half to book in as systems were down. We were allocated an apartment instead of a room. This was only cleaned on day 2 at our request. It is appreciated that the main kitchen had no power and pizza was provided Friday night and a very limited breakfast buffet on Saturday morning but after that guests had to fend for themselves. There was a distinct lack of leadership and management over this weekend staff were very unhelpful and the hotel reception staff nearly always absent. Overall a horrid weekend in a basic room.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated Had to ask reception for the room to be cleaned and towels replaced on day 2 as none had been done previously.
  • Location: 5 Ok but too far out for the beach which incidentally was unreachable due to the floods.
  • Common facilities and services: Not rated No food available except for some pizzas on Friday night and a very limited buffet breakfast on Saturday so poor. No electric WiFi or meals. The swimming pool was not clear probably due to the rain and was unusable. Hotel could not supply pool towels as all were dirty. Why did they not use the washing machines in the apartments with power?
  • Staff: Not rated Very unhelpful at times ignorant and not interested in guests worries and concerns.
  • Quietness: 5 Ok
  • Room: Not rated A poorly maintained apartment which was not booked. It was in need of decoration and the sitting furniture was old stained and in need of replacement.
  • Value for money: Not rated We would like a refund as there was no value for money.
Stars it deserves 2

September/2019 Someone from The Netherlands thinks:

  • Overall rating: 6.2
  • Would you recommend it? I don't know
  • Positive: the spacious room and the lovely bathroom
  • Negative: The limited knowledge of English of the staff, except the reception and the fact that a 4 star hotel is charging a fee of 3.50 euro's per day for use of the safe in the room!
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 5 To play golf the location is excellent, but to spend a family holiday the location is too remote.
  • Common facilities and services: 5 What facilities? The pool is nice, but not a place you would want to spend all day, like you would on the beach. The wellness centre is nice, but too expensive and does not have a space where you can relax and have a healthy drink and/or snack.
  • Staff: 5 The staff at the reception and the bar are the persons who are vital to the image of the hotel. The bar staff really needs to be trained in what hospitality and customer service really means. Maybe it is due to the fact that they are short-staffed or their English is insufficient, but they really need to improve their engagement with their work an the customers.
  • Quietness: 5 I stayed in room 414, which is very noisy due to the traffic on the AP7
  • Room: 7.5 The size, shape, amenities and view are very good, but the noise from the traffic on the AP7 especially on the balcony is very disturbing!
  • Value for money: 5 I have travelled a lot and stayed in numerous hotels in various countries, but the Senator at Los Alcazares was not a 4 -star quality.
Stars it deserves 4

September/2019 Someone from Barcelona thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: Instalaciones, la atención del personal.
  • Negative: Los baños estan dejados, hay moho en la silicona. Falta animacion por la noche.
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 2.5 No esta cerca del nucleo urbano
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

September/2019 Someone from Villanueva mesia thinks:

  • Overall rating: 7.2
  • Would you recommend it? Yes
  • Positive: Servicio limpieza apartamentos y piscina de toboganes
  • Negative: Defectos en piscina como iluminación cables sueltos, motores averiados jacuzzi y piscina infantil con graba en el fondo y sofá cama deteriorado.
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 2.5
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3

September/2019 Someone from Granada thinks:

  • Overall rating: 6.4
  • Would you recommend it? Yes
  • Positive: The lovely apartment
  • Negative: The food
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 2.5
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 10
  • Room: 10
  • Value for money: 5
Stars it deserves 3

September/2019 Someone from Murcia thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: La confortabilidad de las habitaciones
  • Negative: La limpieza de las terrazas
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Modern style lovers, Business travelers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5 Alguna carencia en las terrazas, mesas y sillas
  • Location: 10 Cercano a las playas y centro urbano
  • Common facilities and services: 10 Buenos detalles durante la estancia, fruta a media tarde en habitación
  • Staff: 10
  • Quietness: 7.5 Cercano a la autovía, podría poner el ayuntamiento aislamiento antirruido en esa zona
  • Room: 10
  • Value for money: 10
Stars it deserves 4

September/2019 Someone from Uk thinks:

  • Overall rating: 3.7
  • Would you recommend it? No
  • Positive: The spa treatments
  • Negative: The apartments and staff, this is not a 4star hotel.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5 The areas are cleaned well, but the hotel is run down.
  • Location: 5 It said it was close to town but takes a long way.
  • Common facilities and services: 2.5 The areas were broken tiles, scratched and graffitied walls and lift, the pool was dirty always
  • Staff: 5 Most were very nice
  • Quietness: 5 The neighbours were heard all of the time. The noise of toilets flushing and running through our pipes loudly,
  • Room: 5 First apartment had a leak of water, the lock of the door was broken and repeatedly got locked out of the apartment
  • Value for money: 2.5 Slightly below average
Stars it deserves 2

September/2019 Someone from Elche thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: todo en general
  • Negative:
  • I RECOMMEND it for... Young travelers, Families
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
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Hotel Senator Mar Menor Golf & Spa Resort Avenida Príncipe Felipe, s/n Los Alcázares 30710 Spain
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