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Hotel Santo Domingo ****

Madrid,  Spain

Phone: +(34) 915479800 Fax: +(34) 915475995 E-mail:: reserva@hotelsantodomingo.es

Price: 81 - 600 € (Average)

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Rating by guests: 8.2 Based on 1310 reviews

A boutique hotel in a building dating back more than 400 years to the Inquisition. It is in a plaza in the center of Madrid, very close to the Puerta del Sol, the Royal Palace, Plaza Mayor, Royal Theater, museums, shopping, restaurants, cinemas and theaters. Each room is decorated in a unique style. The Best Western Santo Domingo is a small but authentic museum hotel where guests are surrounded by beautiful paintings, furniture and antiques.

Room Services
  • Rooms: 200
  • Telephone: in room and bathroom
  • Television: pay channels
  • Hairdryer
  • Minibar
  • Climate control
  • Safe
  • Internet connection (free): wireless
  • Towel changing: daily
  • Bed linen changing: every two days
  • Housekeeping: daily
  • Iron
  • Music channels
Main facilities
  • Rooms: 200
  • Parking (fee): not owned by hotel
  • Bar - coffee shop
  • Convention hall
  • Restaurant
  • Elevator
  • Internet connection (free): wireless
  • Terrace
  • Central heating
  • Fire escape
  • Music channels
  • Air conditioning in common areas
General services
  • Rooms: 200
  • Non-smoking rooms
  • Extra bed
  • Safe at front desk
  • Room service: limited
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Santo Domingo
Calle San Bernado, 1 (28013) - Madrid (Spain)

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Overall rating:  8.2 Based on the last 40 of 1310 reviews

Would you recommend this hotel?

  • Yes: 70%
  • No: 7.5%
  • I don't know: 22.5%

Rating by subject

  • Cleanliness: 8.4
  • Location: 9.8
  • Common facilities and services: 7.8
  • Staff: 8.9
  • Quietness: 8.6
  • Room: 7
  • Value for money: 7.9

August/2014 Someone from Norway thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Very good service, quiet rooms, beatiful pool at the roof.
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Budget travelers, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated
  • Location: Not rated
  • Common facilities and services: Not rated
  • Staff: Not rated
  • Quietness: Not rated
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 4

August/2014 Someone from madrid thinks:

  • Overall rating: 8.9
  • Would you recommend it? Yes
  • Positive: Piscina
  • Negative:
  • I RECOMMEND it for... Young travelers, Couples, Modern style lovers
  • I recommend it especially AGAINST... Older travelers, Classic style lovers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4

July/2014 Someone from Paris thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: Pool
  • Negative: Noise
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST... Peace seekers
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 10
  • Staff: 7.5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

July/2014 Someone from San sebastian thinks:

  • Overall rating: 2.3
  • Would you recommend it? No
  • Positive: La piscina
  • Negative: La habitacion
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated
  • Location: 10
  • Common facilities and services: Not rated
  • Staff: 5
  • Quietness: 5
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 2

July/2014 Someone from Dubai thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: Location
  • Negative: We stayed in a suite, but the lighting and curtain system was the most complicated! No tea or coffee making facilities and no TV in lounge area.
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST... Peace seekers
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5
  • Room: 5
  • Value for money: 5
Stars it deserves 4

July/2014 Someone from Asturias thinks:

  • Overall rating: 6.6
  • Would you recommend it? Yes
  • Positive: La atención de los empleados, que siempre es exquisita.
  • Negative: Esta es la segunda vez que me alojo en el hotel, y en esta ocasión, la habitación estaba en la zona más antigua del hotel. Hay que subir escaleras para llegar al ascensor, los cuadros que están por los pasillos están rotos, la decoración de la habitación no se corresponde.con un hotel de cuatro estrellas, y lo peor de todo, fue que la puerta de la habitación estaba justo enfrente del cuarto de la limpieza, con el consiguiente ruido a primera hora de la mañana
  • I RECOMMEND it for... Families, Couples, Peace seekers, Business travelers, Travelers with a car
  • I recommend it especially AGAINST... Young travelers, Luxury
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 2.5
  • Room: 2.5
  • Value for money: 5
Stars it deserves 3

July/2014 Someone from Madrid thinks:

  • Overall rating: 7.8
  • Would you recommend it? Yes
  • Positive: decoración del baño inspirada en el mundo marino.
  • Negative: Piscina pequeña.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 4

July/2014 Someone from Madrid thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: La terraza
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 5

July/2014 Someone from Norway thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: Breakfast, free wifi, rooftop pool
  • Negative: small room
  • I RECOMMEND it for... Young travelers, Couples, Modern style lovers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5 Breakfast is really great!
  • Staff: 10 Extremely friendly and helpful everywhere, a true blessing! Thank you!
  • Quietness: 10
  • Room: 2.5 Had intern room on 3rd floor, no view, had to keep curtains drawn the whole weekend. I found the room a bit small, and the colour a bit weird, would prefer a more delicate style.
  • Value for money: 7.5
Stars it deserves 4

July/2014 Someone from Madrid thinks:

  • Overall rating: 1.7
  • Would you recommend it? No
  • Positive: La ubicación
  • Negative: Falta de limpieza e higiene. Falta de implicación por las personas de recepción, que realmente son con las que tratas.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated De hecho tuvimos que quejarnos, la habitación era triple, y faltaba la cama supletoria, toallas, y equipamiento de higiene. La moqueta estaba sin aspirar, nos quejamos y lo arreglaron, pero aún así se dejaron una pastilla en el bidé del cliente anterior usada, y nosotros íbamos con una niña de 2 años.
  • Location: 10
  • Common facilities and services: 5
  • Staff: 2.5 Tuve que llamar para que me informaran de donde era el desayuno, ya que no lo hicieron ellos. Teníamos habitación triple con desayuno y no estábamos en la lista de desayunos. Tampoco nos informaron en ningún momento que teníamos que usar gorro en la piscina.
  • Quietness: 5
  • Room: 5
  • Value for money: Not rated De hecho me indigné cuando vi la habitación, además era la 413 y había bastantes escalones, y como ya he dicho íbamos con carro. Lo comentamos y nos ofrecieron otra habitación, más pequeña, al final por tamaño escogimos la primera.
Stars it deserves 3
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Nights
Hotel Santo Domingo Calle San Bernado, 1 Madrid 28013 Spain
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