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Hotel Puerto Palace ****

Puerto de la Cruz,  Spain

Phone: +(34) 922372460 Fax: +(34) 922373523 E-mail:: reservaspp@puertopalace.com

Price: 60 - 150 € (Average)

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Rating by guests: 8.6 Based on 548 reviews

Welcome to the Hotel Puerto Palace, situated in a residential area of the town some 10 minutes walk from the town centre of Puerto de la Cruz, where you are offered a thousand reasons to enjoy a memorable holiday. With it's beautiful beaches, the Lido Martiánez, Restaurants, Discos, Casino and Attraction Parks and all of this at the foot of the famous Orotava Valley and With its delicate trade winds which keeps and maintains an enviable temperature all year round.

Room Services
  • Rooms: 290
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Minibar (fee)
  • Terrace: some rooms
  • Safe (fee)
  • Towel changing: daily
  • Bed linen changing: every three days
  • Housekeeping: daily
  • Tub or shower
  • Work Desk
  • Wake Up Service/Alarm Clock
  • Music channels
Main facilities
  • Rooms: 290
  • Parking: hotel owned
  • Soft drink machine
  • Bar - coffee shop
  • Convention hall
  • Restaurant
  • Elevator
  • Internet connection (free): wireless
  • Television
  • Swimming pool
  • Terrace
  • Sauna
  • Jacuzzi
  • Central heating
  • Lounge
  • Hot water
  • Library
  • Telephone
  • Fire escape
  • Music channels
  • Air conditioning in common areas
  • Business Center
  • Rooms/Facilities for Disabled Guests
  • Family Rooms
  • Heated swimming pool
  • Solarium
  • Boutiques
  • Swimming pool for children
  • Beauty salon
General services
  • Rooms: 290
  • Currency exchange
  • Crib
  • Luggage check room
  • Dry Cleaning
  • Gay Friendly
  • 24-Hour Front Desk
  • Luggage Storage
  • Private security
  • Entertainment programs
  • Massage
  • Car Rental
  • Packed Lunches
Hotel Puerto Palace
C/ Celestino Cobiella Zaera, 2 (38400) - Puerto de la Cruz (Spain)

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Overall rating:  8.6 Based on the last 40 of 548 reviews

Would you recommend this hotel?

  • Yes: 87.5%
  • No: 5%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 9.2
  • Location: 7.8
  • Common facilities and services: 8
  • Staff: 9.3
  • Quietness: 8.4
  • Room: 8.3
  • Value for money: 7.4

April/2018 Someone from Santa Cruz thinks:

  • Overall rating: 1.6
  • Would you recommend it? No
  • Positive: El colchon
  • Negative: El ruido de los motores.de la piscina q no me dejaron dormir
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: Not rated
  • Room: 5
  • Value for money: Not rated
Stars it deserves 3

April/2018 Someone from Las Palmas thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: La atención y amabilidad por parte del pesonal
  • Negative:
  • I RECOMMEND it for... Families, Couples, Peace seekers, Classic style lovers, Handicapped, Business travelers, Travelers with a car
  • I recommend it especially AGAINST... Young travelers
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3

April/2018 Someone from España thinks:

  • Overall rating: 9
  • Would you recommend it? Yes
  • Positive: El trato
  • Negative:
  • I RECOMMEND it for... Families, Couples, Peace seekers, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

March/2018 Someone from Cuenca thinks:

  • Overall rating: 6.1
  • Would you recommend it? Yes
  • Positive: La amplitud y limpieza de la habitacion
  • Negative: La comida poquiiisima variedad.
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 7.5
  • Room: 10
  • Value for money: Not rated
Stars it deserves 2

March/2018 Someone from los abrigos thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: general ambience and quality of the staff
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

March/2018 Someone from los abrigos thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: The service and general ambience
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

March/2018 Someone from Francia thinks:

  • Overall rating: 6.7
  • Would you recommend it? Yes
  • Positive: desayuno
  • Negative: camas
  • I RECOMMEND it for... Older travelers, Families
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 10
  • Location: 5 hay varias lineas de buses pero subir caminando desde el centro hasta el hotel puede tornarse dificil.
  • Common facilities and services: 2.5 la ducha estaba dañada (donde se sostiene la ducha). El agua fría y caliente no funcionaba bien. Uno bajaba la temperatura y de golpe, tenía un chorro de agua muy caliente. Nos tocóuna habitacion con camas individuales. Dos de ellas estaban juntas para hacer una cama matimonial/de dos plazas. Esas camas se deslizaban muy facilmente! Se separaban. Teniamos un bebé pequeño que corria el riesgo de caerse en el hueco que se armaba en el medio. La caja de seguridad es de pago! Una vergüenza!
  • Staff: 10 Siempre muy amables. LAs chicas de la limpieza eran muy simpaticas.
  • Quietness: 2.5 Se escuchaba todo el tráfico de la calle. Las ventanas no tienen aislación acústica.
  • Room: 5 Ver el tema de las camas y el ruido.
  • Value for money: 10 Claramente no se trata de un hotel 4 estrellas. Necesita ser renovada. Está muy viejito. Pero no me quejo ya que pagamos un precio adecuado por el servicio.
Stars it deserves 3

March/2018 Someone from María Quintana thinks:

  • Overall rating: 8.6
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Luxury, Peace seekers, Handicapped, Business travelers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3

March/2018 Someone from Tenerife Sur thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: The food and how clean it all wS
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated
  • Location: Not rated
  • Common facilities and services: Not rated
  • Staff: Not rated
  • Quietness: Not rated
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 4

March/2018 Someone from Tenerife thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: El trato personal de todos y cada uno de los empleados, desde recepción, restaurante . . . TODOS
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
Hotel Puerto Palace C/ Celestino Cobiella Zaera, 2 Puerto de la Cruz 38400 Spain
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