July/2017 Someone from Valencia thinks:
-
Overall rating:
9.2
-
Would you recommend it?
Yes
-
Positive:
El trato...!!!
-
Negative:
-
I RECOMMEND it for...
Young travelers, Older travelers, Families, Couples, Peace seekers, Handicapped, Business travelers, Travelers with a car, Healthy lifestyle
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
7.5
-
Common facilities and services:
7.5
-
Staff:
10
-
Quietness:
10
-
Room:
7.5
-
Value for money:
7.5
Stars it deserves
3
July/2017 Someone from Espacios tranquilos, ordenados y limpios thinks:
-
Overall rating:
9.3
-
Would you recommend it?
Yes
-
Positive:
El servicio, la limpieza y la tranquilidad que se respira. Habitaciones amplias, espaciosas, personal muy amable
-
Negative:
Por poner un pero, en el circuito de Spa, el pavimento o suelo es bastante peligroso, resbala muchisimo. Yo lo cambiaría y pondría un Antideslizante, clase C2 ( el C3 es demasiado agresivo)
-
I RECOMMEND it for...
Families, Couples, Peace seekers
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
7.5
-
Common facilities and services:
7.5
-
Staff:
7.5
-
Quietness:
10
-
Room:
7.5
Poca vista pero no importa
-
Value for money:
10
Stars it deserves
4
June/2017 Someone from London UK thinks:
-
Overall rating:
0.6
-
Would you recommend it?
No
-
Positive:
the building
-
Negative:
The staff - they completely lacked any customer service training
-
I RECOMMEND it for...
Young travelers, Budget travelers
-
I recommend it especially AGAINST...
Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Business travelers, Travelers with a car, Healthy lifestyle
-
Cleanliness:
7.5
The housekeeping were the only friendly team
-
Location:
2.5
Hard to find and not a great location
-
Common facilities and services:
Not rated
There was no service. There was no swimming pool.
-
Staff:
Not rated
There was no-one at Reception when we arrived - very bad first impression. After 5 minutes the the Manageress of the Restaurant arrived who does not know how to smile. Please teach her. She did not say welcome to the hotel but shouted 'Surname?' So rude and unwelcoming. We wanted to leave immediately. None of the Reception staff could speak English. This made it impossible for them to greet us properly or explain the hotel facilities. Throughout our stay it became clear they had not had any customer service training. Shame on the management. I really do not know how you got 4.5 stars. I would say it is a 3 star hotel. The guy who staffs the Reception and also manages breakfast hardly speaks. You need to teach him how to do his job. How to interact with guests. He also forgot to apply the discount to the room until we told him so obviously not very good at his job. Also never a smile. How can you have Reception staff that work in tourism but do not speak English? How can you leave Reception unstaffed? The breakfast was boring. Every day the same. This shows the chef is lazy and unimaginative. I think your business model must be based on hosting large events and Receptions and the hotel part is just an extra where you pay no attention. Why did no-one ever mention the spa? None of the staff are trained on how to explain the facilities. There was a clear lack of management. No one seemed in charge. At one point they had to get the chef from the kitchen as they did not know what to do. Please get a manager and train them properly.
-
Quietness:
Not rated
It was quite but Segorbe is not a busy place.
-
Room:
Not rated
Badly designed. Not enough storage space i.e. cupboards to put folded clothes. The room was so dark we had to take the covers off the lamps so we could see. There was no lighting in the wardrobe so we had to use the torch on our phones every time we used it. There was no robe or slippers in the room, There was no iron and when we asked for one it was handled very badly with Reception chasing us to return it. The shower leaked on the floor. The decoration was poor. No-one had checked the room properly. From the beams that still had paint spilt on them to the cover on the bed stand that was ripped and worn.
-
Value for money:
Not rated
If I coud have left this hotel after one night I would have. The rate is not expensive but the experience was distressing - three nights in a nightmare hotel.
Stars it deserves
2
June/2017 Someone from London UK thinks:
-
Overall rating:
0.6
-
Would you recommend it?
No
-
Positive:
the building
-
Negative:
The staff - they completely lacked any customer service training
-
I RECOMMEND it for...
Young travelers, Budget travelers
-
I recommend it especially AGAINST...
Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Business travelers, Travelers with a car, Healthy lifestyle
-
Cleanliness:
7.5
The housekeeping were the only friendly team
-
Location:
2.5
Hard to find and not a great location
-
Common facilities and services:
Not rated
There was no service. There was no swimming pool.
-
Staff:
Not rated
There was no-one at Reception when we arrived - very bad first impression. After 5 minutes the the Manageress of the Restaurant arrived who does not know how to smile. Please teach her. She did not say welcome to the hotel but shouted 'Surname?' So rude and unwelcoming. We wanted to leave immediately. None of the Reception staff could speak English. This made it impossible for them to greet us properly or explain the hotel facilities. Throughout our stay it became clear they had not had any customer service training. Shame on the management. I really do not know how you got 4.5 stars. I would say it is a 3 star hotel. The guy who staffs the Reception and also manages breakfast hardly speaks. You need to teach him how to do his job. How to interact with guests. He also forgot to apply the discount to the room until we told him so obviously not very good at his job. Also never a smile. How can you have Reception staff that work in tourism but do not speak English? How can you leave Reception unstaffed? The breakfast was boring. Every day the same. This shows the chef is lazy and unimaginative. I think your business model must be based on hosting large events and Receptions and the hotel part is just an extra where you pay no attention. Why did no-one ever mention the spa? None of the staff are trained on how to explain the facilities. There was a clear lack of management. No one seemed in charge. At one point they had to get the chef from the kitchen as they did not know what to do. Please get a manager and train them properly.
-
Quietness:
Not rated
It was quite but Segorbe is not a busy place.
-
Room:
Not rated
Badly designed. Not enough storage space i.e. cupboards to put folded clothes. The room was so dark we had to take the covers off the lamps so we could see. There was no lighting in the wardrobe so we had to use the torch on our phones every time we used it. There was no robe or slippers in the room, There was no iron and when we asked for one it was handled very badly with Reception chasing us to return it. The shower leaked on the floor. The decoration was poor. No-one had checked the room properly. From the beams that still had paint spilt on them to the cover on the bed stand that was ripped and worn.
-
Value for money:
Not rated
If I coud have left this hotel after one night I would have. The rate is not expensive but the experience was distressing - three nights in a nightmare hotel.
Stars it deserves
2
May/2017 Someone from Valencia thinks:
-
Overall rating:
9.6
-
Would you recommend it?
Yes
-
Positive:
-
Negative:
-
I RECOMMEND it for...
Couples, Peace seekers, Business travelers
-
I recommend it especially AGAINST...
Families, Budget travelers
-
Cleanliness:
10
-
Location:
7.5
-
Common facilities and services:
10
-
Staff:
10
-
Quietness:
10
-
Room:
10
-
Value for money:
7.5
Stars it deserves
4
April/2017 Someone from VALENCIA thinks:
-
Overall rating:
8
-
Would you recommend it?
Yes
-
Positive:
LA SUITE CON JACUZZI
-
Negative:
QUE SE NOS DIJO QUE NO HACIA FALTA RESERVAR PARA EL SPA Y CUANDO LLEGAMOS NO QUEDABA NINGUN TURNO LIBRE, Y QUE EN EL RESTAURANTE ATENDIERON A OTRAS PERSONAS ANTES QUE A NOSOTROS SIENDO QUE HABIAN LLEGADO DESPUES.
-
I RECOMMEND it for...
Couples, Peace seekers
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
10
-
Common facilities and services:
5
-
Staff:
5
-
Quietness:
10
-
Room:
10
-
Value for money:
5
Stars it deserves
4
April/2017 Someone from Castellón thinks:
-
Overall rating:
8.2
-
Would you recommend it?
Yes
-
Positive:
El hotel en si
-
Negative:
-
I RECOMMEND it for...
Couples
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
7.5
-
Common facilities and services:
7.5
-
Staff:
10
-
Quietness:
10
-
Room:
7.5
-
Value for money:
7.5
Stars it deserves
4
April/2017 Someone from Valencia thinks:
-
Overall rating:
9.6
-
Would you recommend it?
Yes
-
Positive:
La rapidez en solucionar un problema menor con la habitación.
-
Negative:
Que el parking no sea gratuito
-
I RECOMMEND it for...
Families, Couples, Peace seekers, Business travelers
-
I recommend it especially AGAINST...
-
Cleanliness:
10
-
Location:
10
-
Common facilities and services:
7.5
-
Staff:
10
-
Quietness:
10
-
Room:
7.5
-
Value for money:
7.5
Stars it deserves
4
February/2017 Someone from Xàtiva thinks:
-
Overall rating:
9.8
-
Would you recommend it?
Yes
-
Positive:
Todo fue increíble, un hotel de 10
-
Negative:
Los precios del restaurante
-
I RECOMMEND it for...
Young travelers, Families, Couples, Peace seekers, Modern style lovers, Travelers with a car
-
I recommend it especially AGAINST...
Classic style lovers, Budget travelers
-
Cleanliness:
10
-
Location:
10
-
Common facilities and services:
10
-
Staff:
10
-
Quietness:
7.5
-
Room:
7.5
-
Value for money:
10
Stars it deserves
4
February/2017 Someone from Madrid thinks:
-
Overall rating:
7.4
-
Would you recommend it?
Yes
-
Positive:
La zona de la habitación destinada al descanso.
-
Negative:
El baño. Aunque estaba bien equipado tenía un olor fuerte como agua estancada.
-
I RECOMMEND it for...
-
I recommend it especially AGAINST...
-
Cleanliness:
7.5
-
Location:
7.5
-
Common facilities and services:
5
-
Staff:
7.5
-
Quietness:
5
-
Room:
5
-
Value for money:
5
El desayuno debería tener mucha mas variedad para un hotel de 4 estrellas.
Stars it deserves
3
