Hotel Intur Palacio San Martín ****
Madrid, Spain
Phone: +(34) 917015000 Fax: +(34) 917015010
The hotel INTUR Palacio San Martín is an old building in the heart of Madrid. The hotel itself preserves much of the building's former characteristics, such as the use of marble, fine woods and an impressive crafted ceiling in the lobby.
- Room Services
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- Rooms: 94
- Telephone: in room and bathroom
- Television: pay channels
- Hairdryer
- Terrace: some rooms
- Climate control
- Safe (free)
- Internet connection (fee): wireless
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Main facilities
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- Rooms: 94
- Parking (fee): nearby public
- Bar - coffee shop
- Convention hall
- Restaurant
- Elevator
- Internet connection (fee): wireless
- Hot water
- Telephone
- Fire escape
- Air conditioning in common areas
- Business Center
- General services
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- Rooms: 94
- Non-smoking rooms
- Extra bed
- Safe at front desk
- Room service: 24-hours a day
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Pza. San Martín, 5 (28013) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 92.5%
- No: 2.5%
- I don't know: 5%
Rating by subject
- Cleanliness: 9.1
- Location: 10
- Common facilities and services: 8.3
- Staff: 9.1
- Quietness: 9.5
- Room: 7
- Value for money: 7.7
March/2013 Someone from France thinks:
- Overall rating: 4.4
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The hotel's reply:
""Cher client, Merci beaucoup pour votre commentaire, mais nous regrettons qu'il n'ait pas été aussi bonne que nous le souhaiterions. C'est grâce à des commentaires comme le vôtre que nous pouvons constamment améliorer et de viser l'excellence dans nos services est notre objectif ultime. N'hésitez pas à nous contacter pour tout ce que vous pourriez avoir besoin. Cordialement," "
March/2013 Someone from Benidorm thinks:
- Overall rating: 9
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The hotel's reply:
""Estimado Cliente, Ante todo le agradecemos dejar constancia de su experiencia en nuestro hotel. Lamentamos el no haber conseguido satisfacer sus necesidades en relación al puequeño problema que tuvimos, me gustaría informarle que hemos tomado las medidas oportunas y ésta situación no volverá a pasar. Le rogamos se ponga en contacto con el hotel para poder enviarle una explicación más extensa de lo sucedido. Reciba un cordial saludo," "
March/2013 Someone from USA thinks:
- Overall rating: 10
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The hotel's reply:
""Dear Customer, Thank you for sharing your experience at our hotel with other travelers. It's nice to read those positive comments about us since this is what all employees work for at the Intur Family. We hope to welcoming you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely," "
March/2013 Someone from USA thinks:
- Overall rating: 9.8
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The hotel's reply:
""Dear Customer, First of all thank you for recording on our web your experience at our hotel. We regret not having succeeded in meeting your needs in relation to the thermostat, I would like to inform you that we have taken appropriate actions and this situation will not happen again. We would kindly ask you to get in touch with us so we could give you a deeper explanation of what happened. Yours sincerely," "
March/2013 Someone from Dublin, Ireland thinks:
- Overall rating: 9.6
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The hotel's reply:
""Dear Customer, We appreciate your positive review about your stay at our establishment. We are many the employees who work hard everyday to try and exceed the expectations of all our customers and it makes us very happy and proud when we read comments like yours. We hope we can welcome you again at any of our hotels very soon. Yours sincerely," "
March/2013 Someone from Palma deMallorca thinks:
- Overall rating: 9.4
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The hotel's reply:
""Estimado Cliente, Muchísimas gracias por compartir su experiencia en nuestro hotel con el resto de viajeros. Es un gusto para todos los que formamos la familia Intur sentir que esa sensación llega a nuestros clientes. Esperamos volver a recibirle de nuevo muy pronto en cualquiera de nuestros hoteles, no dude en ponerse en contacto con nosotros para realizar su reserva. Reciba un cordial saludo," "
March/2013 Someone from Castellón thinks:
- Overall rating: 9.6
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The hotel's reply:
""Estimado Cliente, Muchísimas gracias por compartir su experiencia en nuestro hotel con el resto de viajeros. Es un gusto para todos los que formamos la familia Intur sentir que esa sensación llega a nuestros clientes. Esperamos volver a recibirle de nuevo muy pronto en cualquiera de nuestros hoteles, no dude en ponerse en contacto con nosotros para realizar su reserva. Reciba un cordial saludo," "
March/2013 Someone from Switzerland thinks:
- Overall rating: 7.7
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The hotel's reply:
""Dear Customer, Thank you very much for your comments on Tripadvisor. We regret that your experience wasn´t as good as expected. It is thanks to comments like yours that we can keep improving and strive for excellence in our services which is what we aim for.Do not hesitate to contact us for anything you may need. Yours sincerely," "
March/2013 Someone from Austria/Argentina thinks:
- Overall rating: 10
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The hotel's reply:
""Estimado Cliente, Muchísimas gracias por compartir su experiencia en nuestro hotel con el resto de viajeros. Es un gusto para todos los que formamos la familia Intur sentir que esa sensación llega a nuestros clientes. Esperamos volver a recibirle de nuevo muy pronto en cualquiera de nuestros hoteles, no dude en ponerse en contacto con nosotros para realizar su reserva. Reciba un cordial saludo," "
February/2013 Someone from Chicago, Illinois--USA thinks:
- Overall rating: 10
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The hotel's reply:
""Dear Customer, Thank you for sharing your experience at our hotel with other travelers. It's nice to read those positive comments about us since this is what all employees work for at the Intur Family. We hope to welcoming you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely," "