Hotel Intur Palacio San Martín ****
Madrid, Spain
Phone: +(34) 917015000 Fax: +(34) 917015010
The hotel INTUR Palacio San Martín is an old building in the heart of Madrid. The hotel itself preserves much of the building's former characteristics, such as the use of marble, fine woods and an impressive crafted ceiling in the lobby.
- Room Services
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- Rooms: 94
- Telephone: in room and bathroom
- Television: pay channels
- Hairdryer
- Terrace: some rooms
- Climate control
- Safe (free)
- Internet connection (fee): wireless
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Main facilities
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- Rooms: 94
- Parking (fee): nearby public
- Bar - coffee shop
- Convention hall
- Restaurant
- Elevator
- Internet connection (fee): wireless
- Hot water
- Telephone
- Fire escape
- Air conditioning in common areas
- Business Center
- General services
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- Rooms: 94
- Non-smoking rooms
- Extra bed
- Safe at front desk
- Room service: 24-hours a day
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Pza. San Martín, 5 (28013) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 92.5%
- No: 2.5%
- I don't know: 5%
Rating by subject
- Cleanliness: 9
- Location: 10
- Common facilities and services: 8.2
- Staff: 9.1
- Quietness: 9.5
- Room: 7.2
- Value for money: 8.8
April/2013 Someone from USA thinks:
- Overall rating: 10
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The hotel's reply:
""Dear customer, Thank you for sharing your fantastic comments about our hotel on Tripadvisor. We will share them with the rest of the team since reviews like yours motivate us to keep doing a better job everyday and prove us that all we do is finally noticed on the stay of our clients. Do not hesitate to contact us for your next visit (hopefully soon) to any of our hotels. Yours sincerely," "
April/2013 Someone from switzerland thinks:
- Overall rating: 8.7
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The hotel's reply:
""Dear Customer, We appreciate your positive review about your stay at our establishment. We are many the employees who work hard everyday to try and exceed the expectations of all our customers and it makes us very happy and proud when we read comments like yours. We hope we can welcome you again at any of our hotels very soon. Yours sincerely," "
April/2013 Someone from iasi,romania thinks:
- Overall rating: 9.4
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The hotel's reply:
""Estimado Cliente, Le agradecemos su valoración positiva sobre su estancia en nuestro establecimiento. Somos muchas las personas que cada día trabajamos para superar las expectativas de nuestros clientes y nos enorgullece saber que lo hemos conseguido al leer comentarios como el suyo. Esperamos poder darle de nuevo la bienvenida muy pronto. Reciba un cordial saludo," "
April/2013 Someone from Venezuela thinks:
- Overall rating: 7.4
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The hotel's reply:
""Estimado Cliente, Muchas gracias por su comentario en Tripadvisor, aunque lamentamos que éste no haya sido todo lo bueno que desearíamos. Es gracias a comentarios como el suyo que podemos mejorar día a día y tender a la excelencia de nuestros servicios que es nuestro fin último.No dude en ponerse en contacto con nosotros para cualquier cosa que pueda necesitar. Reciba un cordial saludo," "
April/2013 Someone from Belgique (Gosselies) thinks:
- Overall rating: 10
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The hotel's reply:
""Cher client, Merci pour vos bons commentaires sur notre hôtel avec tous les utilisateurs de Tripadvisor. Nous étirer ses mots à l'hôtel de l'équipe parce que les commentaires comme le vôtre nous motiver à continuer à travailler pour vous enfin aller de l'avant de revenir nous voir. N'hésitez pas à nous contacter pour votre prochaine visite (bientôt je l'espère) dans l'un de nos hôtels. Jusque-là, Cordialement," "
April/2013 Someone from Munich thinks:
- Overall rating: 5.8
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The hotel's reply:
""Dear Customer, Thank you very much for your comments on Tripadvisor. We regret that your experience wasn´t as good as expected. It is thanks to comments like yours that we can keep improving and strive for excellence in our services which is what we aim for. We hope you can give us another chance. Do not hesitate to contact us for anything you may need. Yours sincerely," "
April/2013 Someone from Argentina thinks:
- Overall rating: 10
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The hotel's reply:
""Estimado cliente, Muchísimas gracias por compartir sus fantásticos comentarios sobre nuestro hotel en la web. Haremos extensibles sus palabras al resto del equipo del hotel pues comentarios como el suyo nos motivan a seguir trabajando para que ustedes finalmente se vayan con ganas de volver a visitarnos. No duden en ponerse en contacto con nosotros para su próxima visita (esperamos que muy pronto) en cualquiera de nuestros hoteles. Hasta entonces, reciba un cordial saludo," "
April/2013 Someone from USA thinks:
- Overall rating: 8.6
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The hotel's reply:
""Dear Customer, Thank you very much for your comments on our web. We regret that your experience wasn´t as good as expected. It is thanks to comments like yours that we can keep improving and strive for excellence in our services which is what we aim for. We inform you that we have proceeded to check the problem and this situation will not happen again. We hope you can give us another chance to demonstrate that this was an isolated incident. Do not hesitate to contact us for anything you may need. Yours sincerely," Yours sincerely," "
March/2013 Someone from Noruega thinks:
- Overall rating: 9.7
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The hotel's reply:
""Estimado Cliente, Muchísimas gracias por compartir su experiencia en nuestro hotel con el resto de viajeros. Lamentamos el comentario sobre el precio, pero le informamos que si realiza la reserva de su habitación, junto al desayuno de forma anticipada, tiene a su disposición ofertas muy atractivas. Esperamos volver a recibirle de nuevo muy pronto en cualquiera de nuestros hoteles, no dude en ponerse en contacto con nosotros para realizar su reserva. Reciba un cordial saludo," "
March/2013 Someone from New York, NY thinks:
- Overall rating: 8.9
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