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Hotel Emperador ****

Madrid,  Spain

Phone: +(34) 915472800 Fax: +(34) 915472817 E-mail:: hemperador@emperadorhotel.com

Price: 103 - 999 € (Average)

Rating by guests: 9.0 Based on 722 reviews

This 4-star hotel offers elegant, luxurious accommodation and excellent service in a prime location, right on Madrid’s famous Gran Via, in the heart of the city. The superb, central location means that all of the sights and attractions of the Spanish capital are just minutes away. The Plaza Mayor, La Plaza de España, La Puerta del Sol, and all of the major shopping areas are within easy walking distance. As well as a fantastic location, the hotel also offers stylish, luxurious accommodation and 4-star amenities, including a bar, a sauna, a gym and the spectacular rooftop pool, which is open during the summer months. The Emperador Hotel is one of the few hotels in Madrid with a pool. The pool has breathtaking views of the city’s dramatic skyline, the Royal Palace and Almudena Cathedral. Bask in the warm Spanish sun, with all of Madrid stretching before you. Standard Rooms: Enjoy these fully equipped, elegant rooms. Superior Rooms: You will have free access to the Club Emperador, a V.I.P. area, spacious and comfortable with impressive views over the Gran Vía with a self-service snack-bar, satellite TV and international press. In addition, guests with a bed and breakfast rate, will be able to enjoy a private breakfast at the Club. This executive category includes rooms that are characterised by their luminosity and stunning views over the famous Gran Vía. Junior Suites: Situated on the corner of each floor, the Junior Suites offer very special touches. TheJunior Suite category also offers free access to the Club Emperador.

Room Services
  • Rooms: 232
  • Telephone
  • Television: international channels
  • Hairdryer
  • Minibar
  • Climate control
  • Safe
  • Internet connection: wireless
Main facilities
  • Rooms: 232
  • Parking: nearby public
  • Bar - coffee shop
  • Convention hall
  • Elevator
  • Swimming pool
  • Terrace
  • Sauna
  • Central heating
  • Child care
  • Hair salon
General services
  • Rooms: 232
  • Safe at front desk
  • Room service
  • Currency exchange
Hotel Emperador
Calle Gran Vía, 53 (28013) - Madrid (Spain)

Access:

 

Overall rating:  9.0 Based on the last 40 of 722 reviews

Would you recommend this hotel?

  • Yes: 90%
  • No: 5%
  • I don't know: 5%

Rating by subject

  • Cleanliness: 9.2
  • Location: 10
  • Common facilities and services: 8.1
  • Staff: 9.5
  • Quietness: 8.8
  • Room: 8.1
  • Value for money: 7.6

August/2021 Someone from Panama, living in Madrid thinks:

  • Overall rating: 7
  • Would you recommend it? I don't know
  • Positive: Overall very clean, good service, for summer great because of the swimming pool and it has great views of the city.
  • Negative: Should renovate or at least remove carpets in the rooms, already look too old and doesn't smell great.
  • I RECOMMEND it for... Young travelers, Older travelers, Couples
  • I recommend it especially AGAINST... Luxury, Modern style lovers, Business travelers, Travelers with a car, Healthy lifestyle
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 10
  • Room: 5
  • Value for money: 5
Stars it deserves 3

August/2021 Someone from Scotland thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: The pool
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

August/2021 Someone from Canarias thinks:

  • Overall rating: 8.6
  • Would you recommend it? I don't know
  • Positive: Atencion al cliente muy buema
  • Negative: Gimnasio cerrado. Hay formas de que los huespedes puedan utilozarlo
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

August/2021 Someone from España thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: Piscina
  • Negative: Hay zonas del exterior que necesitan un lavado de cara
  • I RECOMMEND it for... Couples, Peace seekers, Classic style lovers, Healthy lifestyle
  • I recommend it especially AGAINST... Modern style lovers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5 El gimnasio estaba cerrado por el Covid.El resto de gimnasios del mundo están abiertos a pesar del Covid...
  • Staff: 7.5
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

August/2021 Someone from España thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: Ubicación y terraza
  • Negative: El trato de algunas personas del equipo de bar en la tarde. No puedo decir lo mismo de las personas que estaban por la noche que fueron muy amables
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10 Las personas de recepción muy amables. El personal de atención en el desayuno muy buen trato. En la zona de la terraza el trato puede ser mejorable.
  • Quietness: 5 A veces se oye a otros huéspedes.
  • Room: 7.5 La habitación es perfecta. Las vistas no tanto, algunos patios interiores no están muy cuidados.
  • Value for money: 5
Stars it deserves 4

August/2021 Someone from FRANCE thinks:

  • Overall rating: 7.7
  • Would you recommend it? Yes
  • Positive: Le charme de l'Hôtel que nous connaissons bien et sa situation géographique
  • Negative: Des services dont la qualité baisse : ménage (moquette de la chambre très sale, aspirateur non passé des résidus au sol sont restés en place durant tout notre séjour ce qui amène à la conclusion que le ménage est approximatif), des serviettes non remplacées donc un set de serviettes incomplet, service au bar lounge un peu limite : le verre de bienvenue de Cava servi dans des verres en plastique le soir au bar, alors que d'autres clients sont servi dans des verres normaux ! Peut-être parce notre consommation était gratuite ? Nous avons donc pris tous nos apéritifs à l'extérieur du coup au vu de la situation.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5 Notre chambre mal faite et moquette sale non nettoyée et aspirée
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 5 Agressivité de la part de certains personnels notamment une fois car un masque était mail positionné. Les choses peuvent être dites avec correction et courtoisie, d'autant que ce n'était pas volontaire.
  • Quietness: 7.5
  • Room: 5 Voir plus haut
  • Value for money: 5 Beaucoup de services dont la qualité est en baisse
Stars it deserves 4

August/2021 Someone from FRANCE thinks:

  • Overall rating: 7.7
  • Would you recommend it? Yes
  • Positive: Le charme de l'Hôtel que nous connaissons bien et sa situation géographique
  • Negative: Des services dont la qualité baisse : ménage (moquette de la chambre très sale, aspirateur non passé des résidus au sol sont restés en place durant tout notre séjour ce qui amène à la conclusion que le ménage est approximatif), des serviettes non remplacées donc un set de serviettes incomplet, service au bar lounge un peu limite : le verre de bienvenue de Cava servi dans des verres en plastique le soir au bar, alors que d'autres clients sont servi dans des verres normaux ! Peut-être parce notre consommation était gratuite ? Nous avons donc pris tous nos apéritifs à l'extérieur du coup au vu de la situation.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5 Notre chambre mal faite et moquette sale non nettoyée et aspirée
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 5 Agressivité de la part de certains personnels notamment une fois car un masque était mail positionné. Les choses peuvent être dites avec correction et courtoisie, d'autant que ce n'était pas volontaire.
  • Quietness: 7.5
  • Room: 5 Voir plus haut
  • Value for money: 5 Beaucoup de services dont la qualité est en baisse
Stars it deserves 4

August/2021 Someone from Madrid thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: Personal
  • Negative: Nada
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4

August/2021 Someone from Madrid thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: El trato profesional y amable de las personas que trabajan en el hotel. Desde limpieza, recepción, hostelería de la terraza y desayunos...
  • Negative: El desayuno podría mejorar en su oferta.
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3

August/2021 Someone from Barcelona thinks:

  • Overall rating: 7.1
  • Would you recommend it? I don't know
  • Positive: La piscina y la azotea.
  • Negative: La cama de matrimonio pequeña, que no hubiera enchufes en ambos lados de la cama, que había poca luz para verse en el espejo, no había espejo de cuerpo entero.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Modern style lovers
  • Cleanliness: 5 Había polvo en las puertas y en las mesillas.
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 5 Cama de matrimonio pequeña. No había enchufes en ambos lados de la cama. Poca iluminación en el baño y en la habitación. No había espejo de cuerpo entero. La televisión no funcionaba.
  • Value for money: 5
Stars it deserves 4
Online reservation
Nights
Hotel Emperador Calle Gran Vía, 53 Madrid 28013 Spain
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