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Hotel Arosa ****

Madrid,  Spain

Phone: +(34) 915321600 Fax: +(34) 915313127 E-mail:: arosa@hotelarosa.com

Price: 67 - 141 € (Average)

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Rating by guests: 8.4 Based on 504 reviews

Arosa: appealing vintage hotel in the night life area has a functional and ethnic; design you will be more than satisfied with the functionality of its facilities and the service of its staff. It has 126 rooms that include services like satellite television, wi-fi, heating and air-conditioning and extra-long beds. You will be delighted by its high class ambience, enveloped by its warm atmosphere. Travelling with your pets will not be a problem as they can also stay with us, it has a cosmopolitan atmosphere where nobody feels excluded, it has a car park and it has an excellent restaurant service. Its location enables easy access to the different historical and cultural places of interest in the area.

Room Services
  • Rooms: 133
  • Telephone
  • Television: international channels
  • Hairdryer
  • Minibar
  • Climate control
  • Safe
Main facilities
  • Rooms: 133
  • Parking: hotel owned
  • Bar - coffee shop
  • Convention hall
  • Elevator
General services
  • Rooms: 133
  • Safe at front desk
  • Dogs accepted
  • Currency exchange
  • Online reservations
Hotel Arosa
Calle Salud, 21 (28013) - Madrid (Spain)

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Overall rating:  8.4 Based on the last 40 of 504 reviews

Would you recommend this hotel?

  • Yes: 80%
  • No: 12.5%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 8.6
  • Location: 10
  • Common facilities and services: 6.6
  • Staff: 8.4
  • Quietness: 8.3
  • Room: 6.2
  • Value for money: 7.8

November/2013 Someone from zumaia thinks:

  • Overall rating: 3.3
  • Would you recommend it? No
  • Positive: su ubicación
  • Negative: La falta de espacio y la calidad del buffet
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 2.5
  • Staff: 2.5
  • Quietness: 10
  • Room: 2.5
  • Value for money: 5
Stars it deserves 2

  • The hotel's reply:

    "Estimado huésped, En primer lugar, permítame agradecerle el haberse tomado el tiempo de compartir su experiencia con nosotros.Tras haberlos leído, lamento comprobar que su estancia no ha resultado completamente satisfactoria. Hemos tomado buena nota de su experiencia en nuestro Hotel y puede estar seguro que sus comentarios serán considerados, pues es gracias a la opinión de nuestros huéspedes que podemos mejorar día a día nuestro servicio. Nuevamente gracias por permitirnos saber su opinión. Reciba un cordial saludo Pilar Ruiz Directora "

November/2013 Someone from London thinks:

  • Overall rating: 8.6
  • Would you recommend it? Yes
  • Positive: Location
  • Negative: No body lotion provided in bathroom.
  • I RECOMMEND it for... Young travelers, Families, Couples, Business travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5 Can get a bit noisy of you are in a room facing Gran Via.....its a busy street.
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Dear Guest, Let me start by thanking you for your opinion regarding your recent stay at our Hotel. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience Again, thanks for taking the time and have a great day! With my very best regards, Pilar Ruiz Manager "

October/2013 Someone from UK thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: The lounge area and bar service. Balcony leading from our room- simply superb
  • Negative:
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Dear Guest, I thank you for your feedback. I am pleased to read you had an enjoyable stay with us. Please know that we are taking your feedback to heart and focusing on improving. I look forward to your next visit so we can offer you our undivided attention. With my best regards, Pilar Ruiz Manager "

October/2013 Someone from uruguay thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: la ubicacion
  • Negative: habitación pequeña
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 5
Stars it deserves 3

  • The hotel's reply:

    "Estimado huésped, En primer lugar, permítame agradecerle el haberse tomado el tiempo de compartir su experiencia con nosotros. El que nuestros clientes se sientan cómodos es nuestra mayor preocupación y gracias a los clientes que como Ud. manifiestan sus impresiones, podemos mejorar día a día nuestro servicio. Ciertamente una de nuestras mejores virtudes es la ubicación que tenemos, en el centro de Madrid, ya que ustedes pueden ir caminando a los lugares más emblemáticos de la ciudad, como pueden ser la Plaza Mayor, Puerta del Sol, Museo del Prado, Reina Sofia, Thyssen... Agradecemos el tiempo dedicado para compartir sus opiniones y tomamos nota de sus comentarios para seguir mejorando nuestro servicio. Esperando tener la oportunidad de recibirlo nuevamente, le envío un cordial saludo. Pilar Ruiz Directora "

October/2013 Someone from PORNIC France thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: Son emplacement central permet la visite de la ville sans transport. Excellent cafe.
  • Negative: Le petit dejeuner bien que bon est tres peu diversifie.
  • I RECOMMEND it for... Older travelers, Couples, Modern style lovers
  • I recommend it especially AGAINST... Luxury, Peace seekers, Budget travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 2.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

  • The hotel's reply:

    "Cher Client, Chère Cliente. Nous vous remercions pour votre visite chez nous à l'hôtel BEST WESTERN Arosa et d'avoir pris un petit moment d'écrire un commentaire. Pour nous les suggestions et compliments de nos clients sont très importants dans le bût de donner le meilleur service possible à tous nos clients. Bien cordialement, Pilar Ruiz Manager "

September/2013 Someone from DOMODOSSOLA - ITALY thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: POSITION, STAFF
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Gentilissimo cliente. In primo luogo vorrei esprimerle riconoscenza per le sue considerazioni sul nostro hotel. La sua opinione è molto importante per noi e può essere certo che ci serviamo di ogni suggerimento ricevuto per offrire un’esperienza gradevole a ognuno dei nostri ospiti. La ringrazio molto sinceramente per le sue considerazioni sul nostro personale. Mi occuperò personalmente di far arrivare i suoi complimenti al personale dell’hotel. È gratificante sapere che il suo soggiorno con noi sia stato gradevole. Speriamo di averla presto nuovamente con noi. Di nuovo la ringrazio per il suo tempo e le auguro una magnifica giornata! Pilar Ruiz Direttore "

September/2013 Someone from Israel thinks:

  • Overall rating: 7
  • Would you recommend it? Yes
  • Positive: The location
  • Negative: The noise, the door and walls are not isolated
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 2.5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3

  • The hotel's reply:

    "Dear Guest, Many thanks for your mixed review following a recent stay with us. I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience. I am looking forward to welcoming you again. Please do not hesitate to contact me for your next visit. With my best regards Pilar Ruiz Manager "

September/2013 Someone from New York thinks:

  • Overall rating: 3.6
  • Would you recommend it? No
  • Positive:
  • Negative: Bed very uncomfortable with mattress hard like a rock. Poor and tasteless breakfast .
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: Not rated
  • Staff: 5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 5
Stars it deserves 2

  • The hotel's reply:

    "Dear Guest, I thank you for taking the time to tell us about your experience. I am sorry your stay didn't meet your expectations. Please know that we are taking your feedback to heart and focusing on improving. I appreciate your sharing your concerns and it is my hope you will give us the opportunity to better serve you in the near future and to offer you our undivided attention. I am looking forward to welcoming you again Please do not hesitate to contact me for your next visit. With my best regards, Pilar Ruiz Manager "

September/2013 Someone from México thinks:

  • Overall rating: 8.7
  • Would you recommend it? Yes
  • Positive: Ubicación y servicio
  • Negative:
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3

  • The hotel's reply:

    "Estimado huésped, Gracias por su alta valoración sobre nuestro hotel. Todo el Equipo del BEST WESTERN Hotel AROSA agradece sus comentarios ya que es una satisfación saber que su estancia ha sido agradable y ha disfrutado con nosotros. Esperamos verle en otra ocasión por Madrid y que sea nuestro hotel el elegido como su lugar de alojamiento. Reciba un cordial saludo, Pilar Ruiz Directora "

August/2013 Someone from venezuela thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: la atencion
  • Negative:
  • I RECOMMEND it for... Older travelers, Families, Couples, Business travelers
  • I recommend it especially AGAINST... Young travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Estimado huésped, Gracias por su alta valoración sobre nuestro hotel. Todo el Equipo del BEST WESTERN Hotel Arosa agradece sus comentarios ya que es una satisfación saber que su estancia ha sido agradable y ha disfrutado con nosotros. Esperamos verle en otra ocasión por Madrid y que sea nuestro hotel el elegido como su lugar de alojamiento. Reciba un cordial saludo, Pilar Ruiz Directora "

Hotel Arosa Calle Salud, 21 Madrid 28013 Spain
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