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Hotel Alixares ****

Granada,  Spain

Phone: +(34) 958225575 Fax: +(34) 958224102 E-mail:: reserva@hotelesporcel.com

Price: 65 - 86 € (Average)

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Rating by guests: 8.8 Based on 820 reviews

Hotel Alixares is located in front of the Alhambra, one of the most beautiful monuments all over the World. Fifteen minutes walking from the historical center of Granada. Easy access from the highway ( exit 132). Hotel Alixares has been completely renovated in 2004. Its rooms are climatized and have sat Tv, minibar, fully equiped bathroom, and safety box. The hotel has outdoor swimming-pool and it is surrounded by private gardens.

Room Services
  • Rooms: 162
  • Telephone
  • Television: pay channels
  • Minibar
  • Climate control
  • Safe
  • Internet connection: wireless
Main facilities
  • Rooms: 162
  • Parking: hotel owned
  • Bar - coffee shop
  • Convention hall
  • Elevator
  • Swimming pool
  • Boutiques
General services
  • Rooms: 162
  • Safe at front desk
  • Dogs accepted
  • Currency exchange
Hotel Alixares
Paseo de la Sabica, 27 (18009) - Granada (Spain)

Access:

 

Overall rating:  8.8 Based on the last 40 of 820 reviews

Would you recommend this hotel?

  • Yes: 85%
  • No: 2.5%
  • I don't know: 12.5%

Rating by subject

  • Cleanliness: 9.1
  • Location: 9.2
  • Common facilities and services: 7.8
  • Staff: 9.5
  • Quietness: 9.4
  • Room: 7.9
  • Value for money: 8.2

August/2019 Someone from Sevilla thinks:

  • Overall rating: 8.7
  • Would you recommend it? Yes
  • Positive: La habitación e instalaciones
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Budget travelers, Business travelers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 10
  • Staff: 7.5
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Estimado Cliente, muchas gracias por su valoración, nos alegra mucho conocer que han disfrutado de su estancia con nosotros. Todas nuestras habitaciones e instalaciones se encuentran recientemente renovadas. Esperamos poder contar con ustedes en futuras visitas a nuestra bonita ciudad. Además reservando a través de nuestra web, mejor precio garantizado. Que pase un buen día. Gustavo Cara Director"

August/2019 Someone from Barcelona thinks:

  • Overall rating: 4.1
  • Would you recommend it? No
  • Positive: Atención del encargado del comedor (ibamos en régimen de media pensión) y la limpieza
  • Negative: Precios excesivos bar, no se ve bien la televisión, mala insonorización habitaciones
  • I RECOMMEND it for... Young travelers, Classic style lovers, Travelers with a car
  • I recommend it especially AGAINST... Older travelers, Families, Luxury, Peace seekers, Modern style lovers, Handicapped, Budget travelers, Business travelers
  • Cleanliness: 7.5
  • Location: 5
  • Common facilities and services: 2.5 Muchos problemas con los ascensores que se estropeaban a menudo
  • Staff: 10
  • Quietness: 2.5 Se oia mucho ruido de tuberías de otras las habitaciones ademas de las conversaciones de las personas que habia en la habitacion continua
  • Room: 5
  • Value for money: 5
Stars it deserves 2

  • The hotel's reply:

    "Estimado Cliente, lamentamos mucho no haber cumplido sus expectativas. Intentamos hacer sentir a nuestros clientes como si estuviesen en casa. Los precios de nuestra cafetería son asequibles y más teniendo en cuenta nuestra situación y la categoría del Hotel. Con respecto a la televisión puede que fuese un caso puntual, el cual se podía haber solventado con un cambio de habitación. Los ascensores están también recientemente renovados, no han dado problemas en todo este último año a excepción de la semana pasada que se estropeó uno de los operadores de una de las puertas. Pero todo quedó solventado en la mañana posterior. Esperamos nos puedan volver a dar una oportunidad para que nos vuelvan a elegir. Gracias por todo y hasta pronto. Gustavo Cara Director"

August/2019 Someone from Valencia thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Estimado Cliente, quisiéramos agradecerle la elección de Hotel Alixares para su estancia en Granada y el tiempo dedicado a valorar la misma. Nos es grato constatar que hemos cumplido con sus expectativas. Nuestro objetivo es siempre conseguir la satisfacción total del huésped para que vuelva o nos recomienda a otros viajeros. Le agradecemos de verdad la recomendación de nuestro establecimiento. Esperamos que esta visita sea el inicio de una larga relación con Hoteles Porcel en Madrid como en Granada. Aprovechamos la ocasión para enviarle un cordial saludo. Gustavo Cara Director"

July/2019 Someone from PARIS thinks:

  • Overall rating: 6.7
  • Would you recommend it? Yes
  • Positive: proximité Alhambra
  • Negative: vue sur local technique intérieur
  • I RECOMMEND it for... Older travelers, Families, Couples, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 10
  • Room: 5
  • Value for money: 5
Stars it deserves 3

  • The hotel's reply:

    "Cher client, nous vous remercions d’avoir choisi l’Hôtel Alixares pour votre séjour à Grenade et le temps consacré à son évaluation. Nous sommes heureux de constater que nous avons répondu à vos attentes. Notre objectif est toujours d'obtenir la satisfaction totale de notre clientèle afin de nous renvoyer ou de nous recommander à d'autres voyageurs. L’hôtel dispose de 197 chambres, dont très peu d’intérieurs, nous aurions pu demander un changement de chambre pour avoir un extérieur. Nous apprécions vraiment la recommandation de notre établissement. Nous espérons que cette visite marque le début d’une longue relation avec les hôtels Porcel à Madrid et à Grenade. Nous saisissons cette occasion pour envoyer un salut cordial. Gustavo Cara Gestionnaire"

July/2019 Someone from London thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Location, hotel, pool, staff.
  • Negative:
  • I RECOMMEND it for... Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Dear Customer, we wanted to thank you for choosing Hotel Alixares for your stay and the time dedicated to assessing your experience with us. It is always a pleasure for us to see that our guests have been satisfied with the services offered and the treatment received. We hope to continue counting on your confidence in future occasions. Receive a cordial greeting. Gustavo Cara Manager"

July/2019 Someone from Holland thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: It was near Alhambra. The hotel was very clean.
  • Negative: The receptionstaff wasn’t friendly
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 2.5 The cleaning ladies were kind but the people at the reception were not
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Dear Guest, we definitely thank you for your feedback; for sharing your experience in Hotel Alixares. We are really happy you enjoyed your stay. Our main objective remains the total satisfaction of our guests. Looking forward to welcoming you again very soon, we send you our warmest greetings. Have an excellent day! Kind regards Gustavo Cara Manager "

July/2019 Someone from Le Havre thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: La proximité avec l’alhambra Le petit déjeuner L’accueil et la propreté
  • Negative:
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

  • The hotel's reply:

    "Cher Client, Nous vous remercions très chaleureusement pour votre temps dédié à donner votre opinion et à partager votre expérience avec nous. Nous sommes fiers de savoir que nos services vous ont plus. Ce serait avec un grand plaisir que nous vous recevrons dans un futur proche pour de nouvelles expériences. Cordialement, Gustavo Cara"

July/2019 Someone from Norway thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive: Location and pool area
  • Negative: Food quality in bbq-restaurant
  • I RECOMMEND it for... Older travelers, Families, Couples
  • I recommend it especially AGAINST... Young travelers, Modern style lovers
  • Cleanliness: 7.5
  • Location: 10 Could be more restaurants around/close to the hotel.
  • Common facilities and services: 7.5 I was there 18 years ago, not much had changed. But kept well.
  • Staff: 7.5 Waiters on bbq-restaurant very proffessional, cleaning lady very nice. Pool bar waiter good at his work.
  • Quietness: 10
  • Room: 5 AC seemed old. Bed was too small for two grown persons and hard.
  • Value for money: 7.5 Close proximity to Alhambra made it worth it. And the view from the 4’th floor terrace was fantastic.
Stars it deserves 3

  • The hotel's reply:

    "Dear Smit, we definitely thank you for your feedback; for sharing your experience in Hotel Alixares. We are really happy you enjoyed your stay. Our main objective remains the total satisfaction of our guests. Looking forward to welcoming you again very soon, we send you our warmest greetings. Have an excellent day! Kind regards, Gustavo Cara Manager"

July/2019 Someone from Viajar para conocer lugares, costumbres y tradiciones thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: La habitación cuádruple, su limpieza, la amabilidad en recepción y la piscina
  • Negative: El zumo de naranja del desayuno sabe muy artificial y los precios de la cafetería eran muy caros.
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 5 Eché en falta un gimnasio, siendo un cuatro estrellas
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

  • The hotel's reply:

    "Estimado Cliente, muchas gracias por su valoración, nos alegramos mucho el conocer que han disfrutado mucho de su estancia con nosotros. Todo nuestro personal intenta hacer sentir a nuestros clientes como si estuviesen en casa. Nuestra limpieza es muy buena y nuestra piscina es muy bonita para poder tomar un buen baño después de un largo día de visitas a Granada. Tomamos en cuenta sus indicaciones. Tenemos previsto la apertura de un gimnasio en un futuro no muy lejano. Esperamos puedan volver de nuevo por Granada. Gustavo Cara Director"

July/2019 Someone from Chicago thinks:

  • Overall rating: 1.8
  • Would you recommend it? No
  • Positive: The view, location and pool.
  • Negative: The room was hot even after 4 complaints to the front desk. When the air conditioning fan did turn on it smelled like the sub pump was emitting foul odors into our room.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 2.5
  • Quietness: 7.5
  • Room: Not rated Bed was awful. Room was hot and smelled.
  • Value for money: Not rated Breakfast was cold and the same everyday.
Stars it deserves 3

  • The hotel's reply:

    "Dear customer, thank you very much for your time. The room air conditioner worked perfectly. Repeatedly my classmates went up to check it and saw that it worked well. Anyway, as we always say, if you are not happy with the assigned room, you can tell us to be able to offer you a change, whenever possible. Our buffet breakfast is one of the best rated items. It has a multitude of variety, which you can change day by day. We are very sorry that you have not been satisfied with your stay, we never want this, we always fight for them to come back and leave happy. We apologize again and hope you can give us a chance to come back. Thank you and good morning. Gustavo Cara Manager"

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Hotel Alixares Paseo de la Sabica, 27 Granada 18009 Spain
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